10 Essential Service Technician Skills (Plus Tips and FAQ)

By Indeed Editorial Team

Published 16 May 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

If you enjoy repairing broken electronics or if you have an interest in fixing cars, you might consider becoming a service technician. Regardless of the field you may choose to specialise in, becoming a proficient service technician requires certain essential skills. Learning about these necessary skills can also help you create a professional service technician resume. In this article, we explore what a service technician is, list 10 essential service technician skills and review some helpful tips to improve them.

What is a service technician?

A service technician is a professional who detects and fixes faults in various types of mechanical and electronic equipment and helps maintain their condition. They provide customer support during repair visits, manage installation, maintenance and repair tasks, diagnose problems and devise appropriate solutions. Depending on their field, a service technician can specialise in home appliances, computers, vehicles and other various mechanical equipment. Here are the different types of service technicians with different fields of speciality:

  • Computer service technician: These technicians specialise in problems related to computers such as viruses, hard drive crashes and corrupted files. They correspond with their customers to diagnose their exact issue, devise solutions for repair and explain ways to avoid any future issues.

  • Automotive service technician: Automotive service technicians handle the repair and maintenance of vehicles. They typically run diagnostic tests to discover any problems with a vehicle, repair any issues and purchase and instal appropriate replacement parts.

  • Home appliance technician: These technicians repair home appliances such as refrigerators, ovens, stoves, washers, heaters and televisions. Similar to other technicians, they're required to make home and office visits to diagnose, repair and instal appliances.

  • Telecommunications service technician: A telecommunication service technician specialises in equipment that provides access to the Internet. They typically replace and instal routing equipment, check wires and cables for any faults and run tests to make sure that Internet devices are working.

Related: The 8 Maintenance Technician Skills to Help Your Career

10 essential service technician skills

Here are the 10 essential service technician skills you can include in your resume:

1. Technical skills

Technical skills are one of the most important skill-sets for a service technician to have. A service technician can perform their job efficiently if they have a thorough understanding of how the machine systems and equipment of their chosen specialisation function and proper maintenance practices while being resourceful and cost-efficient. Learning about a machine's technical aspects, such as hydraulic and electrical components, different structural components such as belts, bearings and frame members and its operating controls, is important for them to develop multiple solutions for the repair and maintenance process.
Related: Technical Skills: Definitions and Examples

2. Organisation skills

Having strong organisation skills is essential in any maintenance role. As a service technician, you may invoice clients, complete documents about repairs, maintain a purchase record of parts and manage your schedule. These tasks require you to possess strong organisational skills to keep your tasks well-scheduled and your paperwork records sorted and accessible. These skills also help you keep your customers updated with information regarding their repairs and accomplish your workload objectives.
Related: Organisational Skills: Definition, How to Use and Examples

3. Resource management skills

One of the major duties of a service technician's job is to keep a record of the supplies, tools and replacement parts used for repairs and maintenance. Having a good sense of resource management can help you order the appropriate parts proactively just by reviewing the supply usage. This can help ensure that you always have commonly used items available and avoid facing any interruptions in your workflow.

4. Communication skills

Service technicians are required to report issues, provide repair and maintenance instructions and answer any queries their customers have about the repair process. Having strong verbal communication skills can help ensure that they correspond with their customers and assistants properly. It's also essential to have excellent non-verbal communication skills to help them interpret maintenance procedures and instruction manuals and keep work records updated in an easily understandable method.

5. Teamwork

Service technicians often work in a team with assistants and senior technicians when facing an extensive project. The ability to work with different people allows them to improve their technical skills and learn innovative ideas about maintenance. Having good teamwork skills allows them to devise effective solutions, improve the quality of work and increase efficiency through collaboration with other professionals. For example, you may service a car you've never seen before and require the assistance of another technician that has worked with that type of vehicle.

6. Physical strength

Being a service technician is an active and physically demanding job. By remaining physically active, you can lift heavy weights, work in tight spaces or for prolonged periods of time. Working in strenuous conditions requires you to have strong endurance skills and good stamina to complete tricky repair projects while avoiding getting physically drained or burnt out. Being able to stay focused while performing physically challenging tasks can help prevent injuries and mistakes.

7. Analytical skills

Analytical skills are an integral aspect of maintenance work, as they typically comprise evaluating, testing, repairing and maintaining mechanical and technical systems. Being detail-oriented and meticulous allows service technicians to detect minor faults in complex systems. Typical analytical skills often used by service technicians involve critical thinking, detail orientation, logical reasoning and problem-solving.

8. Time management

Service technicians often work on a regimented schedule. They may also work with tight deadlines to complete a high-priority project. By being punctual, organised and strategic, you can accomplish time-sensitive tasks while maintaining your work schedule. You can create daily to-do lists to ensure that you complete your daily objectives and avoid leaving any task undone. You can also proactively plan out what you need for a job to save preparation time.

9. Patience

Service technicians are required to remain calm and patient during high-pressure circumstances. By being focused and patient with their team, tools and customers, you can avoid feeling stressed. Some customers may also not understand what you're communicating to them, so it's important to remain calm and try other ways of explaining more complex issues.

10. Versatility

The daily duties of a service technician can vary depending on their clients. This requires them to be flexible. From fixing a small but vital part of a system to becoming familiar with the operating instructions of newly purchased equipment, a service technician is required to be versatile to complete tasks of varying nature.

Tips to improve service technician skills

You can use these tips to help become more proficient at your job as a service technician:

  • Learn new things: Doing research to keep your knowledge base updated about technological and mechanical advances and efficient ways to repair, diagnose and maintain equipment can help improve the quality of your work.

  • Be proactive: Being proactive means taking action before it's necessary. Consider thinking ahead about ways to make customers more informed about their appliances and learning from your own mistakes.

  • Actively listen**:** To diagnose a problem more efficiently, consider developing your listening skills. Try asking informative questions to customers and patiently listening to them to help you identify problems.

  • Pay close attention: Details are important in your work as a service technician. Methodically checking for faults, double testing each part after installing it and ensuring that everything works properly can help improve your work quality.

  • Guide others: You may be required to supervise other assistants during a project. To guide them effectively and communicate information clearly, teach them by demonstrating and offering creative ideas when they require directions.

Frequently asked questions about a service technician

Here are the answers to some frequently asked questions about a service technician:

How much does a service technician make?

The average salary of a service technician is $226,872 per year. Their income can vary depending on certain determining factors, such as industry, experience level and specialisations. Some service technicians may also work on a commission basis, receiving income on jobs completed.

How can service technicians advance in their careers?

A service technician can advance in their career by obtaining relevant experience and specialising in their field. If you've completed your training or apprenticeship, you can apply for more advanced positions such as an onsite technician specialist. You can also use your knowledge to complete a degree in mechanics or engineering to become an electrical or a mechanical engineer. Jobs that service more complex systems and equipment often have higher earning potential.

How to highlight technician skills on a resume?

You can highlight your skills by structuring your resume in a layout that emphasises them, such as creating a separate skills section. You can also add a list of tools and machinery you're familiar with. Tailor your resume to each job description by highlighting the skills that are mentioned in them. You can also add any additional certifications or any further relevant experience in your resume to add credibility to your listed skills.

Salary figures reflect data listed on Indeed Salaries at time of writing. Salaries may vary depending on the hiring organisation and a candidate's experience, academic background and location.

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