How to Create an Account Manager Resume (With Template)
By Indeed Editorial Team
Published 31 May 2022
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
Account managers are liaisons between businesses and their customers. If you're interested in sales or marketing, this is a higher-level role within marketing departments you can aspire to in your career. Learning about resumes and how to best highlight your qualifications can help you prepare and create one that can impress hiring managers. In this article, we share a step-by-step guide on how to write an account manager resume with a template you can use to fill in your own information, provide an example resume you can reference and go over tips to help you create yours.
How to write an account manager resume
You may need an account manager resume if you're applying to a role where you handle accounts for clients. Account managers are liaisons between a business and its clients so they can work in a variety of industries, including marketing, finance, insurance, engineering, publishing and entertainment. To create an effective resume, there are several pieces of key information to include. Here are steps you can follow to ensure you write a resume that properly highlights your qualifications:
1. Share your contact information
Include your name, phone number and professional email address at the top of your resume. This enables hiring managers to call or email you with instructions on how to proceed if they consider you a suitable candidate. You can also include a link to your website if you have one for networking or to showcase your skills.
2. Write a professional summary
It's beneficial to include a professional summary in your resume to emphasise that you have relevant experience, skills and qualifications for a role. It's usually one to three sentences long and is an opportunity for you to explain to employers why you're an ideal candidate. Hiring managers often read professional summaries first to gauge the suitability of candidates, especially if they have a lot of resumes to review.
3. Describe your work experience
Include any work experience you have related to business, sales, marketing and finance. When listing a job, include your job title, employer name and period of employment and then list out your primary responsibilities with bullet points to give hiring managers an understanding of your previous roles. Consider using powerful verbs and quantifiable achievements to describe your work experience. Framing your work experience in terms of results instead of just duties can help your experience appear more impactful.
If you don't have extensive work experience related to account managing, you can focus on any extra-curricular activities you've taken part in. Consider whether you've been a member of any student societies, completed internships or done volunteer work, as these can substitute for work experience when you're applying for entry-level roles.
4. Use the job description to brainstorm skills
Highlight the skills you have that can help you succeed in an account manager role. These can be hard or technical skills related to math and finance and soft skills like interpersonal and communication skills. If you've worked with any specific software or applications relevant to sales and marketing, you can list them on your resume. Even if you have unrelated work experience, you may have some transferable skills from these roles that may help you excel as an account manager.
5. List your educational background
Your educational background is typically a significant factor in being eligible for an account manager role. Include educational information on your resume, such as the university you attended and the type of degree you earned. If you completed or are completing further education, you can list these qualifications to impress hiring managers.
6. List any certifications you may have
If you earn a certification relating to sales, marketing, business management or customer service, these may be relevant to include on your resume. Being an account manager doesn't require you to have any specific licences or certifications, but being certified provides you with extra qualifications for hiring managers to consider. Certifications can assure hiring managers that you have certain skills.
Account manager resume template
Use the template below to fill in your own information and create a resume:
[Phone number] | [Professional email address] | [Professional website]
[Brief resume summary that details your skills, experience and achievements.]
[Company Name], [Start date] – [End date]
[Company Name], [Start date] – [End date]
[Institution name], [graduation year]
[Certification, with date received]
[Certification, with date received]
Account manager resume example
Review this example of a resume for an account manager role:
5011 1100 | firstname.lastname@example.org | gianchimmanagement.com
Certified Sales Professional with experience promoting brands and products, seeking a position as account manager where I can apply my excellent customer service and problem-solving skills to grow the customer base for a business and organise research on consumers and competitors to improve communication.
Mei's Crafts, July 2017–Current
closed 15% of sales calls when cold calling 80 consumers daily
organised market research on customer behaviour to improve retention
Client success manager
Embroidery Emporium, May 2014–May 2017
onboarded clients and managed relationships with each
developed retention strategies and improved client retention by 12%
increased brand loyalty and focused on continuous selling
Stevie's Sheets, September 2012–May 2014
organised displays and maintained store appearance
assisted customer in finding best products for them and in understanding special offers
prepared daily sales reports
Customer service, leadership, negotiation, critical-thinking, product life-cycle, sales software
Bachelor in Business Management
Kowloon University, 2012
Certified Sales Leadership Professional, 2021
Account manager skills
Account managers are responsible for sensitive information, client relationships and organisational goals. They help develop strategies to improve customer satisfaction and collaborate with other internal departments to develop an ideal customer experience with an organisation. To be successful in this role, an account manager may use these skills:
As the manager of business accounts for an organisation, it's important to have leadership skills, including decision-making, reliability and communication. Other employees may view account managers as role models for how to handle clients and best serve them, so being a good leader is a quality hiring managers may seek when interviewing for this role.
As a managerial role, account managers may have other employees to supervise and mentor. Account managers may also direct employees to complete tasks for a client. For example, an account manager working in marketing may assign content creators to create images and sales copy for a client to use in their product campaign.
As an intermediary between clients and companies, communication skills are vital for account managers. They share information with clients, shareholders, department heads and team members. By controlling client accounts, account managers have information that other departments, such as marketing and finance, may need for their specific tasks.
For example, the finance department may require billing information from clients so they can send invoices. Being a good communicator can help you maintain strong relationships with clients to generate more sales. Written communication is also important because these professionals often contact clients and co-workers through email.
Relationship building is a major part of an account manager's role in an organisation. By contacting clients and building relationships with them, account managers can secure more sales for their employers. To ensure excellent customer satisfaction, interpersonal skills can help account managers relate to clients and interact with them in a friendlier manner.
Account managers may use problem-solving to accomplish customer satisfaction. Clients may share complaints with them and it's the account manager's responsibility to create a solution that's possible for an organisation to implement and can resolve a client's issue. Account managers also use problem-solving to develop retainment strategies.
Tips for creating your resume
Here are some tips that can help you write an effective resume:
Study job descriptions. Read each job description carefully, taking notes on the most important qualifications of a role, so you can match your resume with what a hiring manager is looking for. Pay attention to keywords and verbs a job description contains and use them in your resume.
Research employers. By researching employers, you can learn about a company's culture and align your resume according to these values. For example, if an employer emphasises they value teamwork, you can include more mentions and examples of collaboration in your resume.
Include a cover letter. A cover letter is a good way to supplement information on your resume by providing an example of when and how you used the skills you listed. You can also provide details on what you can contribute to an employer.
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