13 Cashier Skills for Your CV (And Why They're Important)

By Indeed Editorial Team

Updated 11 October 2022

Published 6 December 2021

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Cashiers serve a key role in any retail environment, as they're often one of the first people who customers interact with when making a purchase. Working as a cashier involves having a range of skills and abilities that allow you to manage inventory, interact with customers and process transactions. Understanding the essential skills to be a cashier can help you highlight your strongest skills on your CV when applying for jobs and learn which skills to develop to improve in your current position.

In this article, we discuss 13 cashier skills to emphasise if you're interested in being a cashier and explain why they're important for your success.

13 cashier skills

Cashier skills are the knowledge and abilities you use to manage financial transactions and assist customers in making purchases. Cashiers apply their skills to be friendly towards customers, make them feel comfortable in the store, answer questions, help them locate items and facilitate transactions. Here are 13 skills they use to complete these duties:

1. Using POS systems

Cashiers use point-of-sale systems, known as POS systems, to process transactions when customers make purchases. If you have experience using one or several types of POS systems, include this on your CV to showcase your practical experience in a retail environment. You can also gain experience with POS systems in other positions that handle money, such as food service roles.

Many employers train cashiers with the specific POS software they use, but if you already know the system, your potential employer might find your job application even more attractive. Although there are several types of POS software available on the market, they often have similar features, making it easy to apply your knowledge of one system to other workplaces. When listing your POS skills on your CV, you can name the specific software or list point-of-sale as a general skill.

2. Retail training

Being able to train other members of your team is a useful skill as a cashier. Many retail stores have temporary or seasonal employees, so employers often value having team members who can teach new hires company procedures and basic skills. This shows you know the position well, can articulate the responsibilities to others and can model positive behaviours to team members. For example, if you showed new hires how to use the POS system at your previous job, you can list this as a retail training skill on your CV.

Related: What Is Retail Management? (With Types and Benefits)

3. Product knowledge

If you're applying for a position similar to a previous job, mention your familiarity with the employer's products. Knowing the products of the store is a major part of being a cashier, so prior experience can give you an advantage in the hiring process. Understanding the features, uses and benefits of products can help you answer questions that customers may have before making a purchase. Being aware of general issues and topics in the industry can also be an advantage because it can allow you to educate customers on upcoming innovations and new product releases.

4. Store knowledge

Along with being educated on specific products, familiarity with the store is a useful skill for a cashier. Cashiers often discuss various aspects of the business with customers, such as current promotions or rewards clubs. Other details like store policies and the layout of the sales floor are highly useful for educating customers and assisting them with any issues they have when making a purchase. You can gain this knowledge through training and experience as an employee or by being a longtime customer of the business.

5. Speed

Speed and efficiency are important for maintaining a successful store and providing customers with a positive purchasing experience. Cashiers often work quickly under stress to prevent their queue of customers from getting too long and causing customers to wait. Many companies have systems to measure the average transaction time for cashiers, so being able to track this information and include it on your resume can be helpful for demonstrating your speed. Some businesses even rank cashiers according to how efficiently they scan items for customers, and earning a top rank can be a great way to show your skills.

6. Math

Having maths skills makes it easier for cashiers to calculate transactions and ensure that customers pay the correct amount. They can use mental math skills to calculate basic information for customers, such as the amount of a discount. Math can also help you handle money, ensure you're giving out the correct amount of change and balance the register at the end of your shift.

7. Relationship building

Cashiers are in constant contact with customers. Their interactions can determine if a customer decides to return and make another purchase. For customers to have a good experience at a store, it's important for cashiers to be personable, kind and friendly. Being personable can include smiling, making eye contact and initiating conversation with the customer about their life. Cashiers also maintain a patient, positive attitude even during busy times in the store. Building positive relationships with customers can also include trying to remember repeat customers to help them feel like a valued client of the store.

Related: 12 Customer Service Skills: Definitions and Examples

8. Work ethic

Cashiers often spend long shifts standing, walking around the store and moving inventory, which requires motivation, stamina and a strong work ethic. Having work ethic as a skill allows you to remain dedicated to your work and focus on your goals throughout the shift without getting tired or distracted. Employers often value having team members who commit to completing their responsibilities, even in a physically challenging environment.

9. Punctuality

Punctuality involves being able to manage time, pay attention to schedules and attend to your commitments in a timely manner. Cashiers are essential to the operations of a store, so it's important that they show up on time. Employers want to know they can rely on the person they hire to come to work at the start of their shift each day to open the store, greet customers and complete transactions. If being prompt is one of your strengths, feature it as a skill on your resume.

10. Attention to detail

Attention to detail is important to cashiers because it helps them process transactions correctly, ensuring that customers pay the right amount and that the inventory is accurate at the end of the shift. Having attention to detail ensures that you input all details into the POS system correctly the first time, handle cash appropriately, apply the proper discounts to purchases and stock the shelves with the correct items. Attention to detail can also help you with other retail tasks that you may be responsible for as a cashier, like creating attractive store displays, cleaning counters and counting items for inventory.

Related: 10 Signs You're Detail-Oriented (Plus Tips to Improve Focus)

11. Conflict resolution

Sometimes customers ask cashiers to help them resolve a certain issue. A good cashier controls the situation using conflict resolution skills to validate the customer's concerns while searching for an appropriate solution. They consider possible answers that align with the store's policy while also acknowledging the perspective of the customer and helping them find an outcome that meets their needs. Conflict resolution as a cashier can involve having a conversation, providing reasonable discounts, processing exchanges or seeking additional support from management.

Related: What Is Conflict Management? (Definition, Strategy and Tips)

12. Multi-tasking

A good skill for any cashier to have is the ability to do multiple things at once. Being able to switch from one task to another without making mistakes can help you serve multiple customers in the store and make them all feel like a top priority to the business. For example, you may give one customer an explanation of a product's features while completing a transaction for another. Multitasking can also help you keep track of your priorities and what you want to accomplish later in the shift while attending to urgent issues in the store.

13. Communication

Cashiers talk to customers throughout the day for multiple reasons, including explaining products, discussing prices and having casual conversations. Strong communication skills allow you to greet customers, make them feel welcome in the store and help them find the products they're looking for while having an enjoyable experience. If there's anything in your previous work experience that demonstrates your communication skills, such as previous customer service job or a public speaking course, feature this information on your CV to indicate your ability to interact with customers successfully.

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