Top Receptionist Skills for Your Resume (With Tips)
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Receptionists are often the first person clients and guests meet when entering an office, and they're responsible for providing excellent customer service. With a calm and polite attitude, they help keep an office on schedule. If you highlight some of the most important receptionist skills on your resume, you can increase your chances of getting hired for the job. In this article, we discuss the top receptionist skills that add value to your resume and share some tips to help you enhance these skills for a successful career.
14 in-demand receptionist skills for your resume
Here are some essential receptionist skills for your resume to make it more relevant to the job you're applying for:
1. Customer service
Because a client or customer's initial point of contact in an office is often a receptionist, the way a receptionist interacts with clients reflects on the entire company. A pleasant and helpful attitude on behalf of the receptionist can create a positive impression of the company.
As a receptionist, it's important to be kind, helpful and attentive. Sometimes all it takes is a smile and the ability to respond with well-articulated thoughts. Customer satisfaction and repeat business are the goals of delivering excellent customer service.
2. Organisational skills
Organisational skills refer to your ability to use your resources effectively and efficiently. Employers often place great importance on this skill during the recruitment process. As a receptionist, it's important to design effective file systems, sort contacts and papers and keep software up to date. It's important to maintain a clutter-free environment. For instance, the health care industry relies heavily on the organisational skills of a receptionist to keep track of appointment hours, patient contact information and other important information.
Multitasking refers to your ability to manage several responsibilities at once by focusing on one task while keeping track of others. Being a receptionist, you may often have a long list of tasks and activities to complete daily. For instance, you may answer the phone in between greeting patients or answering emails. Thus, it's important to develop strong multitasking skills.
4. Interpersonal skills
Interpersonal skills refer to your ability to interact and communicate with others. Interpersonal skills are essential for a receptionist to work alongside their colleagues and management. It's important in organisations that value teamwork and require you to contribute to the general culture and atmosphere of the workplace. Interpersonal skills can help you engage and communicate with people and build lasting relationships.
5. Communication skills
Strong communication skills are essential in conveying ideas to others, actively listening to conversations and providing and accepting critical feedback. As a receptionist, you may constantly interact with people, whether by email, phone or face-to-face. Therefore, it's essential to develop strong communication skills, including written and verbal, as it can help you make your workday more productive.
Dependability means being reliable so that people can trust or rely on you. As a receptionist, it's important to be trustworthy or dependable, as you may interact with several visitors and employees daily. You can demonstrate your dependability by being present at your workstations at all times to welcome clients, answering phones and performing other relevant duties.
Empathy refers to your ability to identify and understand other people's feelings and viewpoints in a particular situation. When working in a customer service role, it's important to have empathy while communicating with customers and team members effectively. Showing empathy in the workplace can help you foster positive relations with coworkers and clients, thereby creating a healthy environment in the workspace.
Teamwork skills are the abilities or qualities that allow you to work well with others during conversations. As a receptionist, it's important to work well with other employees or receptionists to provide excellent customer service. Having a teamwork spirit can help you and your colleagues achieve shared goals efficiently.
9. Data entry skills
Another important receptionist skill is data entry, which requires entering and uploading data into the database. Some important data entry skills for receptionists include excellent typing speed, editing, basic database knowledge and attention to detail. In addition, the company may require receptionists to prepare documents for data entry, verify and update source documents and record all daily activities.
10. Problem-solving skills
Problem-solving skills can help you determine why an issue is happening and how to resolve that issue. As a receptionist, it's important to handle and resolve conflicts with clients or guests. Prompt and courteous responses to a complaint can turn a potentially negative review into a good one, thereby preserving your employer's valuable operation.
11. Time-management skills
As a receptionist, you may handle a variety of different tasks related to the office. To make sure you complete all of your duties throughout the data, it's important to have good time management skills. This can help you separate and complete tasks effectively. It's also important to schedule meetings for others, so you can manage other employees' time as well.
12. Administrative skills
Administrative skills are essential to boost workplace productivity. These include qualities that can help you complete tasks related to managing a business, such as filing paperwork, meeting with internal and external stakeholders, answering employee or customer questions and presenting important information. As a receptionist, it's important to have administrative skills because they keep business processes running smoothly.
13. Technical skills
With the increased use of computer systems to complete work tasks, it's important for receptionists to have strong technical skills to fulfil their job duties effectively. This includes understanding how to use specific software applications or computer systems. For instance, receptionists use computer software to enter schedule data into a spreadsheet application. They also manage digital filing systems and use word processing software to create documents. Employers value professionals who list computer literacy on their resume, as it conveys their knowledge of computer systems and their ability to use them to complete daily tasks.
14. Stress management skills
As a receptionist, you may have a variety of job duties to perform each day, which can cause you to get stressed out. You may help office visitors or hotel guests with their questions. Thus, it's important to have strong stress management skills. Stress management skills can help you stay calm and prioritise tasks in order of importance. Companies value candidates with stress management skills, as it shows they have the right mindset to perform their job duties regardless of what's going on around them.
Tips to improve receptionist skills
Here are some tips to improve your receptionist skills and enhance your productivity and success within this career choice:
Maintain professionalism when interacting with others: It's important for receptionists to maintain professionalism throughout the day. An excellent way to practise professionalism is to use the same standard of professionalism when interacting with everyone, from entry-level team members to executive-level members.
Take notes or keep track of everything: Taking notes and documenting everything during the day can help you become more organised and detail-oriented. Keep note of everything you do, even anything you're requested to accomplish that isn't on your daily to-do list.
Practise excellent communication skills: Excellent communication skills are a cornerstone of many receptionists' jobs, so it's important to regularly practise your communication skills. For example, when you're on the phone, you may practise active listening by paying attention to what the other person is trying to say and summarising it back to them.
Practise dependability: Companies expect their receptionists to be present at their desks at all times to greet customers, answer phone calls and perform other relevant duties. You can practise dependability by making it a priority to always be available to help and be a reliable employee for your management and colleagues.
Automate repetitive tasks: If you want to boost your productivity and develop your technical abilities, consider automating as many chores as you can. There are several computer applications today that can help you automate repetitive tasks.
Tips for including receptionist skills on your resume
Here are some tips to help you highlight your receptionist skills on your resume:
Include relevant receptionist skills: Create a skills section on your resume where you can include all receptionist skills relevant to the job you're applying for. Include some specific and quantifiable instances of how you've used each of the skills in your current or previous job.
Present quantifiable examples: You can also highlight your skills in your work experience section by presenting quantifiable examples of each skill in your earlier positions.
Include relevant keywords: Before applying for a job, review the job description multiple times to identify the keywords relevant to the job. Listing the right keywords can help your resume pass through the applicant tracking system and get noticed by the recruiter.
Please note that none of the companies mentioned in this article are affiliated with Indeed.
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