Preparing for the Future of WorkSep 24, 2020
By: Jamie Birt
Jamie Birt is a career coach with 3+ years of experience helping job seekers navigate the job search through one-to-one coaching, webinars, and events. She’s motivated by the mission to help people find fulfillment in their careers.
It’s true that the working world has seen some major shifts since March of this year. For example, COVID-19 has led to remote working become more mainstream and the term “essential worker” has emerged to describe necessary and emergency service providers.
While work-from-home and socially distant workspaces are an appropriate immediate safety measure, the question remains as to what the future of work will look like in the aftermath of the pandemic. In an Indeed global survey of over 1,000 individuals globally, 42% believed that the impact on them personally would last seven or more months, while 44% believed that the economic impact of COVID-19 will last more than a year. ¹
From the new virtual and socially distanced landscape of the workforce to how companies are re-working their perks and culture, this article will explore what the future of work post-COVID is shaping up to look like.
Flexible work options
Recent announcements from companies such as Twitter, Square, and Facebook on offering a full-time remote work option, begs the question of whether traditional offices will be a thing of the past, especially here in Asia.
In a recent Indeed survey, 90% of Indeedians indicated a desire to work from home at some frequency (20% full remote, 32% 1-2 times a week and 29% 3-4 times a week). Indeedians aren’t alone in this preference—an increasing number of employees, are finding that work from home has its benefits, including eliminated commutes, increased family time, and cost savings to employers.
On the other hand, working from home can be challenging for a number of reasons depending on your situation, including:
- Balancing work and at-home children
- Staying productive amid at-home distractions
- A lack of in-person comradery and collaboration that could be found in a traditional workspace
- Drawing boundaries between work and home life and keeping the balance
A recent survey of Microsoft employees showed workdays were actually lengthening as people transitioned to working from home. People were working four more hours per week on average and the share of instant messages sent between 6 pm and midnight increased by 52%.
While some companies continue to extend their work-from-home arrangement, it’s hard to know exactly how many employers will fully embrace the work-from-home solution long-term. However, research suggests that employers may be seeing that the pros of remote work outweigh the cons. Nearly three quarters (74%) of CFOs expect to transition a number of previously on-premise employees to remote work setups permanently in the aftermath of COVID-19. This decision is largely driven by a desire to cut commercial real estate costs.
While work from home has been an important measure to protect the well-being of employees, essential workers have not had that same luxury.
While [who is deemed an essential worker varies across the globe, healthcare and public health, law enforcement and first responders, food and energy workers commonly fall into this category. These individuals are likely to experience a work environment guided by sanitary and socially distant guidelines.
A more virtual workforce
With a majority of the workforce adapting to the work-from-home arrangement, employers have necessarily adapted with remote technology and tools. Whether your office decides to go remote or not, it’s likely that technology to promote and support a virtual workforce will become more popular.
In this section, we’ll look at the solutions that have increased in popularity since shifting to a remote working environment.
Virtual hiring events
A virtual hiring event is a group interview where employers accept job applications and conduct virtual interviews in group and individual formats. Many employers are moving in the direction of virtual hiring events as a precautionary measure against COVID-19, and this is a unique opportunity to meet them without leaving your home. These events may also lead to job offers on the spot, significantly reducing the waiting time in your job search.
A virtual interview is an interview that takes place remotely, sometimes over the phone, but often using technology like video conferencing and other online communication platforms. With many companies mostly (or completely) out of the office, virtual interviews have become the norm during this time.
Virtual interviews are often conducted much the same way as face-to-face interviews. That said, virtual communication requires special considerations and adjustments due to the limited ability to read body language and facial expressions.
First days often consisted of walking around the office to meet your new co-workers, settling into your desk, attending training sessions, wondering who you’ll eat lunch with and shadowing team members. Since work-from-home orders have been put in place, the onboarding of new employees has had to adjust to a remote or socially distanced landscape.
Many companies are still developing best practices for a virtual or COVID-19 compliant workplace. In a recent study, only 17% of companies reported that their organizations had developed systems for onboarding new leaders into remote-work environments. While there are some best practices in place such as, having a structured learning process, clear short-term objectives, and assigning a virtual buddy/mentor, it’s likely that the onboarding process will take longer when compared to the traditional in-person office setting.
As in any onboarding process, but especially now, don’t be hesitant to ask questions or request for more regular meetings with your manager and teammates to help mitigate the lack of organic learning and shadowing that often happens in the office.
Virtual communication, including video conferencing and instant messaging, are the new form of communication in both remote and socially-distanced workspaces. Slack CEO, Stewart Butterfield, reported major spikes in their global usage.
People around the globe have necessarily shifted in-person meetings and conversations to virtual communication platforms and, in doing so, are becoming more versed and fluent in online communication. As individuals aren’t able to simply turn around to ask their co-worker or manager a question, there has been an increase in scheduled connections. Microsoft saw a 10% increase in the number of scheduled meetings.
Virtual communication provides additional benefits for individuals who identify as being more reserved. Employees who may not have spoken up in meetings or felt comfortable walking over to a coworkers desk to ask a question can now take advantage of chat functionality in video conferencing and instant messaging.
Socially distanced workplaces
As more businesses are reopening, here in Hong Kong and across the globe, employers continue to make operational decisions based on state and local mandates related to COVID-19 as well as preparedness to protect the health and safety of their employees and customers.
If working with others, businesses will likely put an emphasis on social distancing. Here are some other ways employers may implement social distancing in the workplace:
Creating physical distance. You can expect extra care taken to keep workers and customers at a distance or physically separated. In addition to remote work, various strategies that have been recommended by international associations include:
- Offering flexible work hours like rotating or staggering shifts to limit the number of workers in the building at the same time
- Modifying workspaces to increase the physical space between workstations
- Creating space between staff and customers, adding partitions between customers and employees, or delivering services virtually by phone or video
In addition, businesses may have visual markers encouraging distance and cleanliness, in-person meetings will likely be held in accordance with state and local regulations and guidance and access to common meeting areas like breakrooms, kitchens or lounge areas may be limited or closed.
Evolving company culture
Many companies take pride in their office culture. It wasn’t unusual to walk into an office building and see company values proudly written out on walls, employees gathering by a coffee bar, beer on tap in the cafeteria or individuals dressed in workout clothes headed to the office gym. Some employees may feel like part of the work culture they were used to has vanished overnight.
But workplace culture isn’t just happy hours and free food, it’s a concept that involves company mission and values that drive leadership style, ethics, expectations, and goals. It’s how employees interact with and treat each other. By increasing transparency, work flexibility, and communication, companies have the ability to create a work environment that encourages a long-term work-from-home, or socially distanced, office culture that brings security and support to its employees.
Perks and benefits
Companies often used their perks as a way to bring in and retain good talent. These perks may have included things like free food and coffee, snack bars, on-site gyms, commuter benefits, and happy hours. Companies embracing a remote or socially-distanced workforce, however, may need to rethink the perks they once leaned on to keep employees happy.
For example, many companies provided their employees with a stipend to set up their work-from-home office. Other companies have decided to give their employees monthly stipends which they can use on work-from-home essentials, groceries, meal-deliveries or internet costs.
While office perks have their benefits, companies are finding through research that these perks may not be as important to employees as they thought. In a recent study, people indicated that empowerment and trust were the top factors that contribute to a “great employee experience”, followed by job training opportunities and technology. Only 16% of employees put emphasis on interesting office space that includes perks such as free food and games.
Whether in a remote or socially-distanced office, leaning over to your desk-mate to ask a question or about their weekend seems like a distant memory. Workplace friendships have been found to improve productivity and morale. Relationships that were once formed by convenience now require a more proactive approach. With the feeling of isolation being a possible side-effect of the new workplace landscape, creating and fostering strong relationships with your co-workers is important, and there are still ways to do so while in a virtual or distanced environment.
For example, you might request one-on-one video meetings with your manager or invite co-workers to virtual lunches, organize after-work video hangouts, happy hours or trivia to connect. You might also consider checking in with co-workers over instant messaging—set the tone of conversations by sharing your weekend plans, hobbies, and interests with colleagues in an effort to encourage them to do the same.
Corporate social responsibility
Today;s generation holds social responsibility in high regard-. According to a Glassdoor global survey, 75 percent of employees between the ages of 18 and 34 expect their employer to take a stand on important issues affecting the country, more than any other age group.
¹ Indeed.com: Coronavirus Omnibus Tracker, n=1,035