36 Cabin Crew Interview Questions (With Example Answers)

By Indeed Editorial Team

Published 15 November 2021

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Working as a cabin crew can be a fun and rewarding career. Individuals who pursue this career generally love to travel and interact with people around the world. This field can be competitive, but preparing for the interview can help you increase your chances of getting hired for the job. In this article, we list several common cabin crew interview questions and provide sample answers.

General cabin crew interview questions

These questions can help the hiring manager evaluate some of your general skills, interests and traits:

  1. Why are you interested in being a cabin crew?

  2. Give us three characteristics of yourself.

  3. Have you flown on an aeroplane before?

  4. What do you think a typical workday for a cabin crew is like?

  5. What do you know about our organisation/company?

  6. Tell us why are you specifically interested in this job?

  7. Do you prefer to work alone or with a team?

  8. What other languages can you speak fluently?

  9. What are the primary duties and responsibilities of a cabin crew?

  10. Why are you interested in being a cabin crew?

Cabin crew background experience interview questions

This type of interview question can help the hiring manager learn about your previous work experiences or background history, which can help them understand your specific skill set. Some of the interview questions about your background that the hiring manager may ask you include:

  1. Tell me about your customer service experience.

  2. What is the longest flight that you have been on?

  3. Do you have any previous experience working in an airline company?

  4. Tell us about your work history.

  5. Describe your educational background.

  6. Have you gained certifications before this open position?

  7. Tell me about a time you received great customer service.

  8. Were you referred to this job? If so, by whom?

  9. How do you think your past work experience can apply for this job?

  10. Describe a time you went above and beyond for a passenger.

Related: Interview Question: "Why Are You Interested In This Position?"

Cabin crew in-depth interview questions

In-depth interview questions can help the hiring manager assess how you solve issues and handle customers. These interview questions usually provide insight into your critical thinking skills and professional personality. Here are some in-depth questions the hiring manager may ask:

  1. How do you respond if you witnessed unethical behaviour?

  2. Tell us about a time when you made a positive impact on a customer.

  3. How would you comfort anxious passengers?

  4. How would you handle passengers who were not following the airline rules?

  5. What would you do if two passengers were arguing over a seat?

  6. Imagine a passenger was being rude to another cabin crew. How would you respond to it?

  7. Tell me about a time that you had to resolve through communication?

  8. Describe a time you had a conflict with another crew. How did you resolve that conflict?

  9. Tell us about a time you had to help an upset or difficult passenger.

  10. Give us an example of a time when you had to handle a passenger who made an unreasonable demand.

Related: 4 Situational Interview Questions (With Sample Answers)

6 common interview questions for cabin crew members with sample answers

Here are some interview questions with sample answers:

1. Describe a time when a passenger was mad. How did you resolve it?

Hiring managers may ask this interview question because it can help them evaluate your problem-solving skills. It also allows them to assess your ability to handle difficult passengers. As cabin crew work with passengers regularly, it is important to show that you have control over your emotions and can effectively handle an irate passenger while remaining civil and calm.

Example: "In my previous job, I usually worked with clients who were not happy with the level of customer service they received. Whenever there was an irate client, I always remained calm and talked to them in a friendly tone. I told them I was there to help and that I would do whatever I could to address their problem as fast as possible."

Related: Earn Respect With 7 Conflict Resolution Strategies For Work

2. Tell us about a time when you showed compassion for a passenger's concern.

Employers often ask this interview question to determine if you have empathy for other people. When you show empathy, you may think about what it would be like to experience a passenger's feelings or situation. This interview question can also help the hiring manager to evaluate your ability to handle passengers' issues graciously.

Example: "There was an occasion when I met a passenger who suffered from anxiety and was a first-time flyer. She seemed nervous, as she was shaking and kept on calling me to ask if the plane was safe. I spoke to her using a gentle tone to make her feel relaxed. I slowly explained to her how safe the plan was. She told me she felt more reassured when I explained to her that it is statistically safer in a plane than in a vehicle."

Related: Top 20 Manager Interview Questions (With Example Answers)

3. Tell me about a time when you made a mistake and how did you address it.

Hiring managers may ask this interview question, as it can help them determine if you possess humility and can admit to mistakes or faults. This interview question can also help them assess your ability to be reflective and make changes. Hiring managers often appreciate job candidates who are sincere, so showing that kind of experience can increase your chances of getting hired for the job.

Example: "There was a time when I missed an important deadline because I mixed up my calendar dates. The client became angry because the project was late. To address this mistake, I gave my very best and worked overtime to complete it the very next day so the client would not have to wait any longer for the completed project."

4. Why do you want to work as a cabin crew?

Hiring managers may ask this interview question to understand your passion for the role. They may also want to see if there is any reason behind your decision to get into this field. Hiring managers may sometimes conclude that an individual who is really passionate about their work is likely to put in more effort to perform the job well.

Example: "I would like to work as a cabin crew because it has been my passion since I was a child. I have always enjoyed aeroplanes and flying on them. I also worked in a customer service based industry. Because of this, the idea of combining customer service and flying is truly appealing to me."

Related: 40 Top Behavioural Interview Questions (With Example Answers)

5. Describe your greatest achievement in your previous role and how can you apply it to this position?

Hiring managers sometimes ask this interview question to evaluate what you perceive as a great achievement in your work history. To make your response more meaningful, you can think of an achievement that required capabilities or skills that can be useful to a cabin crew. A hiring manager likely wants to see that you can apply your skills to practical situations and achieve positive outcomes.

Example: "In my previous role, I helped implement a new customer support strategy to boost the level of service that we provided to clients. After a few weeks of implementing the new strategy, our client ratings increased by 60%. I was very proud of this achievement, but this would not have been possible if not for my coworkers who were willing to implement my strategy."

6. How would you address a situation where two plane passengers are causing an inconvenience?

Hiring managers often ask this interview question to determine if you act in line with the standard operating procedures. Since it relates to cabin crew operating procedures, it is important to provide an appropriate response. Try to include specific details to show how you resolve conflict. Keep your answer positive and professional.

Example: "If two passengers are fighting about their seats, for example, I would check their reservations and then ask them both what the issue is. If it is an issue about them sitting next to each other and the plane has open seats, I might suggest moving one of them. If not, I would ask them both how can I help them to address this issue."

Interview tips for cabin crew

Here are a few tips to help you have a successful cabin crew interview:

  • Practise interviewing: To respond naturally during your interview, consider practising answering interview questions. If possible, practise with your friends or loved ones who can give you feedback.

  • Be friendly: Consider connecting with other candidates while you wait. Hiring managers might pay attention to how you interact with other applicants, so a friendly conversation shows them you are pleasant and approachable towards others.

  • Be honest: Provide honest and complete answers to all questions the hiring manager asks. Airlines usually conduct background checks, so make sure your responses match with what they find during their checks.

  • Keep your curriculum vitae updated: Airlines usually have short application periods, so if you have an updated CV available, you can easily submit it while the company is still accepting applications.

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