56 Flight Attendant Interview Questions (With Answers)

By Indeed Editorial Team

Published 23 May 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

A flight attendant is a customer service professional who helps prepare for flights and assists passengers while in the air. Flight attendants are skilled at conflict resolution, communication and attention to detail. If you're applying for flight attendant positions, learning more about the questions you may encounter can be beneficial. In this article, we explain what flight attendant interview questions are, review 56 potential questions and provide some sample answers you can use as inspiration while preparing for your interview.

Related: What Does A Flight Attendant Do? Definition, Role and Responsibilities

20 general flight attendant interview questions

These are some general flight attendant interview questions you may answer during a flight attendant interview:

  1. Are you interested in leadership roles?

  2. Can you tell me what our mission statement is?

  3. Have you flown with our airline before?

  4. How did you hear about this position?

  5. How would you describe your ability to work in a team?

  6. If you had to choose three words to describe yourself, which would you choose?

  7. Is there something about our airline that makes you choose it over other options?

  8. Tell me a bit about yourself.

  9. Tell me what you know about the common responsibilities of a flight attendant for this airline.

  10. What are your salary expectations?

  11. What do you know about our airline?

  12. What do you think your biggest challenge as a flight attendant might be?

  13. What makes you the best candidate for this position?

  14. What value can you bring to our team?

  15. What's your greatest strength?

  16. What's your biggest weakness?

  17. What's your preferred management style?

  18. What's your preferred work environment?

  19. Why do you want to work for our airline?

  20. Why should we hire you?

Related: 56 Personal Interview Questions (With Example Answers)

19 questions about background and experience

These are some questions about background and experience you may answer during a flight attendant interview:

  1. Are you experienced in working overnight shifts?

  2. Are you fluent in English? What other languages can you speak?

  3. Can you tell me about a time when you had to solve a problem during an emergency situation?

  4. Can you tell me about a time when you resolved a conflict with a colleague?

  5. Do you believe skills and knowledge matter more than education?

  6. Do you fly often?

  7. Do you have any experience working at an airline?

  8. Do you have any higher education, certifications or credentials?

  9. Do you travel often?

  10. Have you ever visited another country?

  11. How comfortable are you in new environments?

  12. How might your previous colleagues and supervisors describe you?

  13. Tell me about a situation in which you had to multi-task.

  14. Tell me about a time when you managed a challenging situation with a customer.

  15. Tell me about a time you went above and beyond to help a customer.

  16. Tell me about an interesting experience you've had that's not in your resume.

  17. What experiences from your past position make you a good fit for this flight attendant role?

  18. What were your responsibilities in your previous position?

  19. Why did you choose to leave your last position?

Related: Your Guide to Flight Attendant Requirements and Skills

14 in-depth questions

These are some in-depth questions you may answer during a flight attendant interview:

  1. A flight attendant on your team seems low-energy and confrontational. You believe it's affecting everyone's performance. How would you address the situation?

  2. A minor flying alone begins to panic when the plane takes off. How do you help them?

  3. A passenger on a flight becomes very sick and demands to land so they can go to the hospital. How do you manage the situation?

  4. An older couple asks you to announce their anniversary over the announcement system. What do you do?

  5. Describe your response to an emergency situation mid-flight.

  6. Mid-flight, a passenger requests to change their seat because the person beside them is harassing them. How do you manage the situation?

  7. Tell me what "excellent customer service" means to you.

  8. The plane is experiencing mechanical malfunctions. How do you explain this to the passengers and keep them calm?

  9. Two passengers argue over a window seat, both claiming it belongs to them. How do you settle the dispute?

  10. What characteristics do you believe a great flight attendant should have?

  11. What's your approach to assisting scared adults?

  12. Working as a flight attendant often requires a lot of travelling and time away from family. How do you plan to manage this aspect of the job?

  13. Would you prefer to work many short flights or a single long flight?

  14. Your schedule is modified last minute and you're forced to work an unfamiliar flight. How do you adapt?

Related: 12 Airport Jobs for Every Experience Level (With Salaries)

3 flight attendant interview questions with sample answers

Here are some examples of flight attendant questions with answers:

1. Why do you want to be a flight attendant?

Hiring managers may ask this question to learn more about your motivations and personality. This may help them determine how long you may stay in the role and how committed you are to the work. To answer this question, you can focus on what you like most about working as a flight attendant and the value you can bring to the airline. Consider including a personal connection to flying or customer service if you can.

Example: "When I was younger, I had to take a solo trip on a plane to visit family. It was my first time on a plane and I was scared. There was a flight attendant there who brought me a blanket and helped me stay calm throughout the entire flight. I want to be a flight attendant so I can offer that same kindness to people and help them enjoy their trips."

2. Which of your qualities make you a good flight attendant?

The interviewer may ask you this question to better understand who you are and learn about your skills, characteristics and abilities. To answer this question, focus on the qualities you have that help you with customer service. For example, this may include active listening, conflict resolution and organisation. Consider reviewing the job listing prior to the meeting to better understand which qualities the airline values most. For example, they may express a need for dedicated and reliable flight attendants, so you can focus on how you use those qualities in your answer.

Example: "My previous roles as a server and retail associate have helped me build the customer service tools I need for being a great flight attendant. I'm dedicated and passionate about always going above and beyond in every position I'm in, and that's why I won Employee of the Month three times as a server. My conflict resolution and listening skills mean I can quickly understand what a customer needs and help them find solutions for their problems."

Related: 21 Questions to Ask In an Interview (Plus Benefits)

3. You've completed pre-flight operations and we're getting ready for take-off. There's a passenger who keeps standing and unbuckling their seatbelt, despite several requests to remain seated. How do you handle the situation?

Airport staff often handle difficult situations in which they balance customer service and customer safety. Prior to the interview, be sure to learn more about the airline's policies and review handbooks if you can find them online. In your answer, explain that you would follow procedure and prioritise safety.

Example: "The first and most important thing in this scenario is to stay calm and agreeable. I always approach difficult customers with a smile because they're more likely to mirror my behaviour and become calm themselves. I'd explain the importance of remaining seated and keeping the seatbelt on, and let them know they can stand as soon as it's safe. If the situation continued, I would escalate the matter to a superior."

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