8 Interview Questions on Communication Skills (With Tips)
By Indeed Editorial Team
Updated 22 November 2022 | Published 15 November 2021
Updated 22 November 2022
Published 15 November 2021
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
Communication skills are important in most professions. Hiring managers generally ask questions on communication skills, making preparation for these questions critical. Understanding how to communicate in the workplace can help you perform effectively in your role and have a favourable impact on the workplace. In this article, we explore why interviewers ask questions on communication skills, offer sample interview questions on communication skills along with answers and suggest tips for you to consider when answering these questions.
Why do recruiters ask interview questions on communication skills?
Interviewers ask interview questions on communication skills to discover candidates who understand language and can communicate effectively. These questions also assist them in identifying candidates who can do the following:
communicate verbally and nonverbally with a variety of people in a variety of settings
collaborate with a team with respect and harmony
represent a brand effectively
influence the workplace positively
handle dissatisfied clients professionally and empathetically
Communication skills include a variety of spoken, nonverbal and writing abilities, such as:
Active listening skills: Before responding, active listening necessitates focusing on what the other person is saying and considering their point of view.
Body language: Your posture, facial expressions and hand movements are all examples of body language. Nonverbal indicators typically convey more about a person's attitude, mood and personality than words do.
Tone of voice: The tone of your voice also impacts how others perceive you. For instance, if you speak in a monotonous tone with no variation in pitch or tempo, you may lose your audience's attention.
8 communication skills sample interview questions and answers
Below are interview questions and answers on communication skills you may encounter during an interview:
1. What have your communication skills helped you achieved?
This behavioural question allows recruiters to learn what you consider a success and how your communication skills have helped you achieve success. The answer supplied is often directly relevant to the job the person is seeking and most likely includes personal details that can assist a recruiter in getting to know you better.
Example: 'I volunteer as the communications and activity coordinator for an animal shelter in my community. This past year, I collaborated with various contributors to raise more than $50,000 for the pet shelter to improve the living conditions and food availability for stray animals. I hope that our donations to the shelter provide the animals with a better chance of finding comfort and hope, and also motivate other people to adopt these pets so they can have a more loving environment.'
2. Do you prefer to talk to someone in person or contact them via email?
Recruiters ask this question to learn about your favourite mode of communication and also your approach to work. Though there are no wrong responses, it's important your answer reflects the company's working style to demonstrate that you're a good fit for its culture. When responding, be truthful and explain your reasoning.
Example: 'Rather than emailing people, I prefer to speak to them in person. If I visit them at their workstation, I believe I may get a quicker response. I also find it much easier to express my tone while speaking to someone in person than sending it over email. Furthermore, when I meet with someone, I get to pick up on nonverbal signs. If I knew somebody preferred email, I'd gladly send one.'
3. What is your communication style?
Recruiters pose this question to learn how you connect and interact with people on the job. Communication styles include aggressive, quiet, confrontational and manipulative. Certain communication styles may be more appropriate for certain job titles than others. When responding to this question, describe your favourite style and how it helps you achieve your goals and collaborate with others effectively.
Example: 'I'm a fairly direct person because I frequently speak what's on my mind and notify others of my ideas and desires. If there's one thing I don't put up with, it's dishonesty. That said, because I am sympathetic, I can consider the context and perspective of others when making decisions. I understand how vital it is to listen carefully to others, thus it's a skill that I am continually and intentionally working on strengthening.'
4. Can you tell me how well you work with other people?
This question allows an interviewer to determine whether you can work effectively on a team. Working as part of a team necessitates strong communication skills to explain yourself and exchange ideas with others.
Example: 'My excellent communication abilities have aided my success in this profession. Collaborating with my existing teammates and listening to their suggestions keeps me motivated and inspires me to do better. I also want to share my opinions on how to solve difficulties. In my experience, discussing each decision I make with others promotes teamwork, and I enjoy playing team-building games.'
5. How do you intend to build and maintain favourable work relationships?
Establishing healthy work relationships with co-workers can increase productivity and efficiency while fostering a culture of support, empathy and kindness. For these reasons, interviewers often seek individuals with strong interpersonal skills and an understanding of the value of positive workplace relationships. Describe the steps you take to engage in conversations and create connections with your co-workers in your response.
Example: 'I learned very early in my career that an employee is significantly more inclined to help a teammate with whom they have a rapport than one with whom they have scarcely spoken. Despite my shyness, I realised that sitting at my desk all day and not talking to my co-workers was't going to help my career. I make an attempt to strike up a conversation with co-workers around the coffee maker or printer and learn a little bit about their life. I also make myself as accessible as possible when someone in the office needs assistance.'
6. How do you intend to utilise your communication skills in this job position?
This question is an excellent technique to assess a candidate's ability to communicate their job-related talents and their perspective of what they believe is vital for the job they are looking for. It also allows recruiters to gauge a person's confidence level and if that confidence is boastful or helpful.
Example: 'I believe I am the best fit for this role because I'm confident in my ability to perform efficiently and deliver rapid results for your organisation. In my previous position, I was able to improve revenue in my department by 30% within the first 100 days of my engagement there, and I feel I can achieve comparable results for this organisation. My attention to effective and regular communication with both clients and employees, and also my commitment to achieving goals, make me an excellent fit for this position.'
7. Can you describe a time you gave a good presentation?
An interviewer may measure your verbal communication abilities by asking questions about how you deliver information. Explain how you planned and executed the presentation and what you learnt from the process in your response.
Example: 'I collaborated with team members on a project plan for a new product four years ago and showed it to investors. I prepared a list of critical talking points and rehearsed in front of friends. I decided to make the presentation more participatory by employing parallels to which I knew the investors can relate. Presentations, in my experience, are not monologues. They necessitate that you engage your target audience and tailor your presentation to them.'
8. Can you rate your communication skills on a scale from 1 to 10?
This direct inquiry allows an interviewer to assess your communication abilities. Consider providing an example to show why your rating is correct.
Example: 'I consider myself to be an exceptional communicator, thus I rate myself a nine out of 10. I'm willing to contact customers and try to persuade them to take advantage of exceptional offers. I'm also skilled at starting conversations and actively listening when others are speaking. I have expertise expressing myself effectively and concisely in reports, and I use open body language to assist me to give good nonverbal clues.'
Tips for answering questions on communication skills
Below are tips you can use to help you answer questions on communication skills:
Watch your body language: During an interview, an interviewer pays close attention to your body language. Consider your posture, sitting position and hand movements to project confidence and relaxation.
Use the right tone: A person's voice can reveal a lot about their intention and attitude. Try to use a confident yet calm tone of voice to appear assertive rather than aggressive.
Employ your active listening skills: During an interview, demonstrate your communication abilities by actively listening to what the recruiter says. Keeping your attention on the interviewer's question and pausing can assist you in ensuring that your response meets their needs.
Dress professionally: The way you dress and present yourself for an interview can reveal details about your personality and general approach. Maintain a neat and professional appearance while also displaying your distinct sense of style.
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