Guide to QA Manager Interview Questions (With Examples)

By Indeed Editorial Team

Published 5 July 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Quality assurance is important for any business that wants to maintain high standards and produce quality products. The questions that an interviewer might ask you in a QA manager position interview can sometimes be highly specific and technical. Learning about the importance of preparing for these interviews and giving in-depth answers can help you succeed in your own interview. In this article, we look at some QA manager interview questions to expect, explore technical questions, browse some important soft skills and share some example answers that might help you craft your own responses.

General QA manager interview questions

There are a few general QA manager interview questions you can expect an interviewer to ask. You can always expect some common background and skills questions. Interviewers ask these types of questions in nearly every interview, no matter what industry or job you're applying to. These questions might include topics such as your background, work experience, qualifications and hobbies. Be sure to give as much information as possible in these areas. This gives your interviewer more information to work with when they're making their final decision. Consider this list of general questions an interviewer might ask you:

  1. Why do you want to work with this company?

  2. What is your greatest weakness?

  3. Tell me about your educational background

  4. Do you have any hobbies or passions relating to this job?

  5. How many years of experience do you have in this field?

  6. Why qualifies you for this position?

  7. What do you think is the most challenging part of working in this industry?

  8. How did you get started working in this industry?

  9. Where do you see yourself in 10 years?

  10. What is your greatest strength?

Related: 5 Soft Skill Interview Questions (With Sample Answers)

Questions about your experience or background

As a quality assurance manager, you're expected to have a large amount of experience in your field. Interviewers ask questions about your experience and background so that they can see if you're the right fit for the job. Provide detailed answers and examples for every question you can. Here are some questions you can review about experience and background:

  1. Talk to me about how you manage a team.

  2. Have you ever implemented a work initiative? Tell me about it.

  3. Have you ever worked in a conflict management role?

  4. Tell me more about your role as a manager in quality assurance.

  5. What is your process for dealing with an unproductive team member?

  6. How many people do you usually manage? What was the largest amount?

  7. Tell me about your greatest achievement as a manager.

  8. Have you ever had a disagreement with your superiors?

  9. Tell me your work process for large projects.

  10. What's your favourite part about this job?

Related: 70 Interview Topics to Discuss (Plus Example Answers)

In-depth questions

Interviewers might ask a question that requires an in-depth response. They do this because they want to understand more about you and how you work in a business environment. These questions might be industry-specific or situational. The answers you give can showcase your industry knowledge and professionalism. Here are some examples of these types of questions:

  1. How do you manage a crisis at work?

  2. Have you ever had to deal with complaints or reports against you?

  3. What is your work-life balance like? Do you take your work home with you?

  4. Have you ever trained new employees? How do you like to do it?

  5. Which way do you like to evaluate your team members?

  6. Do you set yourself workplace targets or KPIs?

  7. Have you any ideas about how to improve overall productivity in our QA department?

  8. Tell me about how you deal with auditing.

  9. How do you communicate with your team members and superiors?

  10. Tell me about your professional development and how it affects your work.

Related: Top 10 Strategies For Making Conversation In An Interview

QA manager interview questions with sample answers

The industry you're applying to may determine what type of specific technical questions an interviewer might ask you. Remember to prepare beforehand so that you have the best chance of succeeding in your interview. Ask your friends, families and co-workers for advice when creating your answers. Here are some example questions that you can use to help prepare for your interview:

1. What quality assurance process do you use and why?

Interviewers ask this question to determine how well you understand QA processes and whether you have experience establishing these processes. Make sure you give examples of the software and tools you use.

Example: "My team and I often use a Waterfall model to design a test plan, test certain scenarios and list any defects we find. I use an online team board to organise tasks and monitor our progress and I use a bug-tracking tool to help identify any problems. I find that this combination of steps is effective for both traditional and more flexible approaches and allows us to create reviews and reports within short time periods."

Related: What Does a QA Manager Do? (With Key Skills and FAQs)

2. How do you select a testing tool?

QA managers have a variety of testing tools and software to determine whether a product meets requirements. Hiring managers want to understand why you might choose one over another and that your choice is effective. When answering this question, focus on the factors that go into your decision rather than the tool itself.

Example: "I base my testing tool selection on the project's needs. For instance, I determine if we're performing new or traditional testing and what features I might need in the tool. Then I assess all the testing tools that meet these requirements. I compare each one's price, benefits and additional costs, such as time spent training users or licence costs. I always involve my team in the final decision-making process, since they're working with this tool as well."

Related: What Is Quality Assurance? (With Skills and Job Prospects)

3. What do you do if you discover your team is performing a test on a product even after finding a defect?

In some cases, testing a deliverable again after correcting a defect may be an unnecessary step. As the QA manager, it's your responsibility to set standards for when to stop testing and update the test plan. When answering this question, provide a list of steps you might take.

Example: "First, I raise the standards that the product is required to meet before we can accept it. Then, I reassess test cases. If necessary, I can add more test cases and apply equivalence class partitioning and boundary value analysis. I also add test cases with the defect. Lastly, I can update our exit criteria to determine when we can stop testing."

4. What interpersonal skills does a QA manager have?

As a team leader, you have strong people skills that motivate employees to work together. The hiring manager wants to know that you can identify and understand the most important interpersonal skills for the QA manager role. People skills are extremely important in any management role.

Example: "An effective QA manager communicates clearly, listens to their team members, has empathy, motivates their staff and solves employee conflicts diplomatically. These types of skills help a manager build strong working relationships and earn their team's loyalty and trust."

5. A client has found a major defect in a daily status report and is upset that you haven't resolved it quickly. What do you do to fix the issue and prevent it from happening again?

The interviewer may ask a situational question to determine how you handle customer conflict. Outline the steps you might take to restore that customer's confidence in the company and its product. This is important for retaining clients and maintaining the company's reputation. List the steps you might take to correct the situation and consider using the STAR method to outline a previous experience you had handling this situation.

Example: "I show the client that we care by taking the time to ask questions and listen to their concerns, making detailed notes about everything. I admit the error, if one did occur, then discuss an appropriate solution with the client and solve the issue. Afterwards, I meet with the customer again to make sure they're happy with the resolution and to address any remaining concerns. I also revise my team's daily review process to avoid similar issues from happening in the future."

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