AXA
3.9 out of 5 stars.
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AXA Employee Review

Avoid!

1.0
Job Work/Life Balance
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Job Culture
December 14, 2020
Stressful from start to finish, daily targets are unrealistic when taking call after call with no let up. Which makes the job completely awful when managers are on at you constantly. Customer's complaining because the service they have received throughout AXA is genuinely poor. You only have to look on FOS website to see the number of complaints against them. You're over worked and under paid. The work life balance is poor, working 2 weekends in 4 and working until 8pm on the late shift. Management don't really care about you as an individual. They talk a good talk and want you to believe they're a good company, making outsiders believe they care about their staff but they will grind you down until you have nothing left. You are just another number to them who can easily be replaced. If you want any hope of progressing in there you have to really suck up certain staff members. The Teesside offices are very clicky, so if your face doesn't fit expect a lot of back stabbing.
Ratings by category
2.0Work/Life Balance
4.0Salary/Benefits
2.0Job Security/Advancement
1.0Management
1.0Culture
Cons
Work life balance is poor
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December 17, 2016
Same role
Customer Service Assistant (Former Employee) - Hong Kong
above average salary despite I have no experience. Number of calls are intense, with average >60 calls a day for every customer service assistant.
Pros
salary
Cons
Long hours, intense phone call rates
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2.0
Job Work/Life Balance
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Management
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April 14, 2021
HR Professional (Former Employee) - Hong Kong
when you encountered poor management who treasure fairness and equality the least within the own team, you can do nothing no matter how hard and how much effort you have put in your real job. Unless you try hard to appreciate the division head (not workwise) then you will get whatever you want and no need to bear any consequences when you made a mistakes.
Pros
work life balance and salary
Cons
local management
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4.0
Job Work/Life Balance
Salary/Benefits
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Management
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August 26, 2020
Senior manager (Current Employee) - Hong Kong
many people avoid their working duty, especially IT / project team, making it difficult to implement anything or cost unreasonably. things are really slow here if you don't push and there is nearly no punishment even so.
Pros
work-life balance
Cons
pay, sense of achievement
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