AXA
3.9 out of 5 stars.
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AXA Employee Review

poorly run

2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
September 17, 2020
it’s a very emotionally harrowing job. You’re set work for 2 weeks - phone or admin - and it’s solely what you do for 8 hours a day. Phones, is non stop phone calls from upset/angry customers wanting to create claims. admin is doing the assessment of the claims, calling customers for further information which usually angers them, and potentially pushing payment to be confirmed by another team. i struggle getting help from anyone - and they constantly remind you of your work loaf and how much you’re expected to be doing , and they rate you monthly on how many mistakes you make and even write it up as a percentage. you work shift patterns between 8am and 8pm, the phones are open this time too so you could be on the phones until 8pm at night. you get two bank holidays off a year, and have to work the rest. It’s an office job without the benefits of an Office Job
Ratings by category
2.0Work/Life Balance
2.0Salary/Benefits
2.0Job Security/Advancement
1.0Management
2.0Culture
Pros
free car park, opportunity for overtime, free hot drinks.
Cons
very hard to receive help and advice, long hours doing the same task for 2 weeks on end, working weekends and bank holidays, office job without the benefits of an office job
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