AXA Employee Review
it’s a very emotionally harrowing job. You’re set work for 2 weeks - phone or admin - and it’s solely what you do for 8 hours a day. Phones, is non stop phone calls from upset/angry customers wanting to create claims. admin is doing the assessment of the claims, calling customers for further information which usually angers them, and potentially pushing payment to be confirmed by another team. i struggle getting help from anyone - and they constantly remind you of your work loaf and how much you’re expected to be doing , and they rate you monthly on how many mistakes you make and even write it up as a percentage. you work shift patterns between 8am and 8pm, the phones are open this time too so you could be on the phones until 8pm at night. you get two bank holidays off a year, and have to work the rest. It’s an office job without the benefits of an Office Job
Ratings by category
free car park, opportunity for overtime, free hot drinks.
very hard to receive help and advice, long hours doing the same task for 2 weeks on end, working weekends and bank holidays, office job without the benefits of an office job
when you encountered poor management who treasure fairness and equality the least within the own team, you can do nothing no matter how hard and how much effort you have put in your real job. Unless you try hard to appreciate the division head (not workwise) then you will get whatever you want and no need to bear any consequences when you made a mistakes.
work life balance and salary
many people avoid their working duty, especially IT / project team, making it difficult to implement anything or cost unreasonably. things are really slow here if you don't push and there is nearly no punishment even so.
pay, sense of achievement