AIA Group Limited Employee Review
The job duty is to follow SDLC procedures and be accountable for the deliverables. My job is also responsible for production release and maintenance. Based on team resources, propose a reasonable schedule and convince users to accept new schedule when changes are unavoidable. Reporting project status in a weekly basis to team manager and indicating potential risks which project may encounter are essential.
- Handle general enquiries from internal and external customers. - Handle Group new business and renewal case, including: member movement, issue medical card and invoice - Ensure daily work management is maintained – hotline, voice mail, email enquiry - Involve in ad hoc projects and administrative works