BNP Paribas Employee Reviews for Customer Service Representative
Customer Service Representative23 reviews
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A typical day at work is rewarding. There is always a possibility to attend a course of your choice even subsidised studies in order to advance your career path. There is good management support. The benefits are good.
Started off great which quickly changed, management do not care about the welfare of their employees or their mental health most of them aren't trained on other departments of the business. Expect to work mostly weekend and late shifts as most of the staff have left there is nearly zero work life balance and booking holidays/half days is impossible often being put on rota in the middle of your time off, there is a constant queue of calls to work through daily with very difficult customers most of the time. The systems are out dated and break a lot also don't believe all they tell you in the interview/training as most of it was lies. If you value your mental health and having time to yourself steer clear of this company!!!
This has been the worst place I have worked for, the line managers don't know any answers when you ask them something as they haven't been trained in customer service. If you suffer from mental health problems don't go near them, they are not sympathetic at all and there is so much favouritism, when you question it they say that they don't have to give any explanation about it. They are constantly asking you for money for the charity they support and they will go round and round the desks until you give them the money. The contact centre manager is a truly horrible person very cold hearted and does not know how to feel empathy for her employees, she is very intimidating and if you question her or she just takes a dislike on you she will make your work life very difficult until she breaks you. All managers there, cover for each other and there is not a good working atmosphere.
working in collections is fun as there is always a new incentive floating about, BNP is a very friendly place but I would say management is highly unprofessional and does need a brush up, the hardest part of the job is the customers you encounter over the phone but that goes for any job.
a favouritism environment
Overall not an unpleasant place to work but they have a pretty rigid pay structure that means they fail to hire of retain the best performers. Decision making all done through Paris, poor on technology and support of global systems.
Steady employer, unlikely to be fired
Low pay, slow moving on projects
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A good place just lacking good management. If you can prove you are useful and can do the tasks they set out for you. Does not accept honesty well. Which prevents them from developing past the status quo. If you have watched the show "Mad Men". It is similar working envorinment at its heart, minus the smoking. If you are good at looking good, greasing palms and can keep a smile, you can do very well.
Christmas parties and quarterly events.
"Mad Men" attidude, Lack of diversity.
I feel like BNP Paribas is a good place to work as the work environment is great. Everyone gets along with each other and you dont feel restricted to a certain extent as it is a professional work place. I am very quiet however since I started working here I became more open and was comfortable very quick.
The positives of BNP was the salary, the location & the people I met. The downside was at my time there was alot of changes going on of team leaders which created uncertainty with so many new starters. This coupled with large amount of overtime. At month end you could work a 15 hour day.
Long Hours, Staff turnover, working atmosphere
Within my time at BNP I did enjoy what the company had to offer in events and activities however within my department I experienced very little rushed and vague training and was expected to be able to perform tasks untrained with very little assistance, this then became my problem when work was not completed on time despite not being given the appropriate support. As a whole I do not think BNP is a bad company at all but the CS department is very poorly managed with a revised training strategy in desperate need.
Was a pleasure working with Fortis Bank, India Representative Office. The Head Office in Brussels took extreme care of the colleagues outside Belgium. The management during their regular visits interacted with each and every employee on a personal level as well.
Complete transparency with the management
the bank was taken over