British Council
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British Council Employee Reviews for Customer Service Representative

Job Title
Customer Service Representative1 review
Location
Hong Kong1 review
Ratings by category
Found 1 review matching the search
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1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Micromanagement, Poor Communication, Unproductive use of Employee, Lack of Honesty and Trust
The title of this review sadly only reflects some of the issues in the British Council.

The issues are predominately from the Sales and Customer Management within the British Council Hong Kong offices. Firstly the perks are 19days paid annual leave, full medical and benefits, and a comfortable office environment.


The downside of it all, seriously poor management with little to no managerial skills in running a sales or service team. Starting from the Head of Sales, down to the so-called Sales / Assistant Managers & Customer services ops managers whos daily job is to sit and watch and micromanage.


Customer operations manager & assistant managers do not deal with complaints from customers. They wonder why staff turnover is an issue. No sense of progression and forever in a sad dead end job.


Sales managers have no skills or idea what and how to motivate a team. Even worse proven in our smaller centre in TST. Head of sales cannot set realistic targets and lack hugely in communication skills. Office with many people do not interact with each other. There is no sense of working together or as a team.


A typical day involves sitting at the counter and waiting for students to turn up. Complete a test and hoping they buy a course from us.


What I've learned is that even a huge brand name like the British Council, it can still be managed by unskilled unprofessional managers.
Cons
Poor Management
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Overall rating
4.2
Based on 769 reviews
5
381
4
239
3
104
2
29
1
16
Ratings by category
4.1
Work/Life Balance
3.8
Salary/Benefits
3.7
Job Security/Advancement
3.9
Management
4.1
Culture