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British Council Employee Review

A varied and vibrant working environment

3.0
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November 24, 2015
A varied and vibrant working environment, where the staff were encouraged to cooperate, and assist in with the enhancement of the teaching pedagogy and practices implemented within the institution.

There was a substantial amount of report writing during the year, but this was used as a means of ensuring that the learners were aware of their progress throughout, and also provided them with essential feedback, of which could be used as a tool for their personal learning growth and improvement.


Due to the large number of staff working within the institution it was often a little impersonal, but the willingness of most of the staff to aid and assist each other encouraged a mutually beneficial climate.


The ability to live and immerse oneself within another culture's working environment and and meet all of the challenges that it entailed, encouraged self improvement and a large number of learning opportunities which could be taken and used in a plethora of other future situations.
Ratings by category
2.0
Work/Life Balance
3.0
Salary/Benefits
3.0
Job Security/Advancement
3.0
Management
3.0
Culture
Pros
autonomous working
Cons
extensive termly reports
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5.0
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January 12, 2020
student (Former Employee) - Kowloon Tong, Kowloon
it is a good place to work and slight stress in the work place.
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5.0
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February 20, 2019
Teaching Assistant (Current Employee) - Admiralty, Hong Kong Island
British Council is a worldwide learning centre. They provide a good environment for employees and I have a nice experience there.
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1.0
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May 7, 2018
Same location
Customers Service & Sales (Former Employee) - HONG KONG, HK
The title of this review sadly only reflects some of the issues in the British Council.

The issues are predominately from the Sales and Customer Management within the British Council Hong Kong offices. Firstly the perks are 19days paid annual leave, full medical and benefits, and a comfortable office environment.


The downside of it all, seriously poor management with little to no managerial skills in running a sales or service team. Starting from the Head of Sales, down to the so-called Sales / Assistant Managers & Customer services ops managers whos daily job is to sit and watch and micromanage.


Customer operations manager & assistant managers do not deal with complaints from customers. They wonder why staff turnover is an issue. No sense of progression and forever in a sad dead end job.


Sales managers have no skills or idea what and how to motivate a team. Even worse proven in our smaller centre in TST. Head of sales cannot set realistic targets and lack hugely in communication skills. Office with many people do not interact with each other. There is no sense of working together or as a team.


A typical day involves sitting at the counter and waiting for students to turn up. Complete a test and hoping they buy a course from us.


What I've learned is that even a huge brand name like the British Council, it can still be managed by unskilled unprofessional managers.
Cons
Poor Management
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Overall rating
4.2
Based on 782 reviews
5
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30
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16
Ratings by category
4.1
Work/Life Balance
3.8
Salary/Benefits
3.7
Job Security/Advancement
3.9
Management
4.1
Culture