Cathay Pacific Employee Reviews

What is the best part of working at the company?Seeing the world, meeting great team members and super friendly passengersWhat is the most stressful part about working at the company?Full flight with quick turn around and minimum restWhat is the work environment and culture like at the company?Stressful and Speedy but sometimes enjoyableWhat is a typical day like for you at the company?Preparation, packing stuff, briefing, go on a flight, working, working and working

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Nice colleagues

Cabin Crew (Former Employee) - Hong Kong - November 25, 2023

The training is very useful, service standard is high quality. Well developed company, nice colleagues. Roster is nice, many turnaround flights, suitable for who has families.

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Insights into Cathay Pacific

Based on 10 survey responses

Areas for improvement

Fair pay for job
Sense of belonging
Support from manager

Bad management

Cabin Crew (Current Employee) - Hong Kong - November 20, 2023

A company that doesnt care about its employees and customers. It keeps minimizing cost including manpower but increasing workloads for the cabin crew. As a result, experienced crew keep leaving the company and customers' experience keep worsening. And the management just doesnt care.

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Used to be good.

Flight Attendant (Former Employee) - Hong Kong - November 6, 2023

Used to be a great company to work for. Not since covid turned the airline upside down. They have not quite recovered from covid and staff moral still low.

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good

Cabin Crew (Former Employee) - Hong Kong - November 1, 2023

I think good company because there is no seniority but low salary makes me bad. It's good that we have lots of destinations but long time working/....

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salary

flight attendant (Former Employee) - hong kong - October 25, 2023

Extremely underpaid compared to the tight rosters. Passengers posted on social media with video recording and complained to management, posing threats to the crew

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A good company allows you to grow

Flight Purser (Former Employee) - Hong Kong - October 12, 2023

Provide good training and personal development. Cutting benefits nowadays.Environment are friendly, with bank and supermarket facilities in the Cathay city which is convenient.

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Toxic culture, hostile management and decreasing benefits

Pilot - First Officer (Current Employee) - Hong Kong - September 20, 2023

ENPs scores are often -90 which is practically impossible for any organization. Contracts are always downgraded which means pay and benefits are reduced. Management always justifies underpaying crew with "we are training you so you should be grateful." ??? Every job needs training and it's the employers responsibility to absorb the training costs. The company is run like a chinese company but has every toxic characteristic of a western company.

Pros

Salary cuts every November (Annual Review)

Cons

Toxic management, Fear based culture

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Typical Chinese Culture

Flight Attendant (Former Employee) - Hongkong - September 17, 2023

It's only fun at training. When you start flying, that's when they let you work to their money's worth. There's this Asian culture that evolves within the work group. And that is, that you need to bow down to your seniors.

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Loyalty and job performance mean nothing

Flight Purser (Former Employee) - Hong Kong - September 13, 2023

Frontline staff are only treated as employee numbers, not person. The old slogan "People. They make an airline." was completely lip service only. Years of experience and loyalty mean nothing. Really bad management.

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Jobs at Cathay Pacific

Customer Support Executive

Hong Kong

9 days ago

Customer Services Officer

Travel

Flight Attendant (Former Employee) - Hong Kong - September 10, 2023

Not good benefits Management not very good More chance to travel to different destinationsTiring roster and they ignore employees opinions.Swapping flight are hard

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Management is trash

Flight Attendant (Former Employee) - Hong Kong - September 9, 2023

Management is not thinking in employees’ shoes. Pay cut and lack of benefits. Best part used to be the ability to travel Ard the world but the layover has been cut short as well.

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Fun but stressful

Flight Attendant (Former Employee) - Hong Kong - September 7, 2023

It was fun to work as a Flight Attendant. But it was stressful to work in a heavily- understaffed environment in which staff was just treated as an employee number.

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No longer a "People they make the airline"

Flight purser (Former Employee) - Hong Kong - August 29, 2023

A downgrading airline in terms of both employee and customer services. Cultural diversities with lots of conflicts and a hierarchy culture that seniors always bully the bottoms. stressful working environment.

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People Management is poor

Operations (Former Employee) - Hong Kong - August 11, 2023

Most people not willing to take up extra task, especially those already work for ages.They don’t want improvement, but would jealous with those who work hard and bad mouth them.Pay was not fair when I were working there especially compared to those OLD SEAFOOD, we were doing the same thing or even I was working more, still I was not higher pay over them, they are determined by years of date join but not ability. Situation only improved or they realized when I resigned.

Pros

Benefit

Cons

People management

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fair salary

crew (Former Employee) - Tung Chung, New Territories - August 9, 2023

The salary review for flight attendants, particularly those working for commercial airlines, has been a topic of concern and disappointment in recent years. Despite their crucial role in ensuring passenger safety and comfort, many flight attendants are struggling with poor salary packages that fail to reflect the demanding nature of their job.Flight attendants face long working hours, irregular schedules, and the constant need to adapt to different time zones and climates. Moreover, they are responsible for managing emergencies, enforcing security protocols, and providing exceptional customer service throughout flights. However, their salaries often fall short of adequately compensating them for their efforts.

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work culture

fight attendant (Former Employee) - Tung Chung, New Territories - July 28, 2023

lots of shoe polisher since 15 years ago.created by a man related to maxims group daughter toxic environment where crew report each other is encourage.

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Low salary

Flight Attendant (Former Employee) - Hong Kong - July 12, 2023

Very low salary with high expectations and demanding workload. Paying the frontline minimum but asking for providing premium service. Poor management.

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Good perks

Flight Attendant/Purser (Former Employee) - hong kong - July 6, 2023

Despite all the bad publicity, it is not a bad company comparing to other airlines in the market. Traveling with discounted tickets and good medical coverages.

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Low paying job

Flight Attendant (Former Employee) - Hong Kong - June 29, 2023

-Low pay, poor benefit-Chinese managmnet -Strict hierarchy: some senior might dump all the their work to the junior-Some instructors at the security training school are rude and disrespectful

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Bad company's Leadership

Flight Attendant (Former Employee) - Hong Kong, China - June 23, 2023

Bad companies may have leaders who lack integrity, competence, or vision. They may prioritize personal gain or power over the best interests of the company and its stakeholders. Ineffective leadership can lead to a toxic work culture and overall mismanagement.

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