Cathay Pacific
4.1 out of 5 stars.
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Cathay Pacific Employee Review

Global Contact Centre, Cathay Pacific Airways

3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
June 30, 2015
1. Handling country calls from Australia, Thailand and Singapore 2. Different kinds of procedures of each country, hard to handle all Overnight shift only allow 15mins break time, which is not enough to take over the whole shift 3. Extremely high turnover rate 4. New joiners more than existing staff (need time for training new staff) 5. Lack of support by senior staff to those new joiners 6. New joiners make many distakes due not familiar with the handling procedures 7. 2trainers coach the on-job-training section but it is impossible to handle all the questionfs of new joiners -> long waiting time of guests
Ratings by category
3.0Work/Life Balance
4.0Salary/Benefits
3.0Job Security/Advancement
3.0Management
4.0Culture
Pros
Ticketing knowledge gained
Cons
Uncomfortable working environment, Non-transparent policy of internal transfer, Uneven distributed roster time
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  1. Global Contact Centre, Cathay Pacific Airways