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Cathay Pacific
4.1 out of 5 stars.
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Cathay Pacific Employee Reviews for Customer Service Representative

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Working for CX 36 years since in Kai Tak , all my past experience n bring me a lot of good memories, especially with all my working partners n customers. I learnt a lot regarding the personal skill n how to deal with people n problems . So I have no regret to work for CX .
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Very stressful

Working at Cathay pacific was very stressful. When u needed help from supervisors u never got it I was tolded to handle situations myself but when they went on social media I was blamed for not asking supervisors for help. Double standards. Management expected me to be at 2 different places at once. I haven't work for a bad Management company like this one in my whole life. Also they would talk in their language right in front of me about me, which is not acceptable.

Pros

Uniform.

Cons

Long hours. Not long enough break. Low pay.
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Xxxx

Move beyond the point of the same goal in the world now and I will x the next step in the world now and I will be better tomorrow and tomorrow as well and

Pros

Xxxx
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good work place not good team

Cathay Pacific itself is amazing company to work with. but the contract company is not fun place to work specially with the supervisors being partial.
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Irregular hours shifts

Airport career is all about having chance to work in a irregular hours. Cathay Pacific is the one of all in the airport. However, the flight benefit is good, coworkers are all very nice and respectful. Then uniforms are so sharp. If you are thinking to get the work experience in the airport. Cathay Pacific Airways is a good airline to start with it.
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Management

It was quite a busy workplace. it worked with time to get operation run on time for departure. But thankfully, I worked with friendly and amazing people as a customer service agent.
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Fun workplace

It's a part-time job. Everyday you need to do is to check in the customers. you have to check their travel documents to make sure they are ready to fly. Also, you have to check in their baggage and ask the safety questions. Everything is about safety. When you have questions which you don't know, the supervisors and the managers will help you to solve and explain to you that what you need to do next time. There are few agents but a lot of customers. Therefore, you need to check in fast so it don't make the customers wait for a long time. I enjoyed doing this job because I can face different people and problems everyday. It makes me not afraid of facing people.
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Productive and great experience with the customers from all over the world.

In Cathay Pacific, their value is wealth traveled. I started with working as an check in agent. And now I am the bagroom coordinator. I've learned that how to deal with the problems with passengers when our flight was canceled, or delayed. When I work at arrival, it's important to greet our passengers with a big smile when they walk out the aircraft.
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Challenging and fun environment.

I don't intend to leave the company but i live in West Covina which is far from my working place. I love my company and the management as the are fair enough and the hours are flexible too. It might be challenging but it is a fun environment over all.
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Less salary and poor management

Salary- Minimum pay, more skills won’t get more pay Benefits - 90% destinations for staff air ticket, standard pension, medical and dental, parking fees needs to pay half of it from your pay slip Working hour - about 20 hours per week, 8 hours more a day will have overtime Working environment - many senior staffs who have more benefits, somtimes are unfair, fast pace working environment that needs to think and work fast and solve problem by your self sometimes, barely chance to get higher position and more salary Management - messy and unorganized, sometimes staffs don’t know what to do. Management also barely listen your opinions just do what they think is right.

Pros

Staff ticket 90% destinations cover

Cons

Less chance to get higher position and more salary
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Fun to work with an excellent team

* A legacy carrier, provides excellent support to its customers. * Always focuses on customers and puts the interest of the customers first. * To send back the aircraft within an hour of arrival was a pressure and difficult task but we all were very caring and had a very good team effort to manage it in time. * Everyone was backing up each other whenever needed. * It helped me a lot to understand what true team effort means.

Pros

Very hectic job

Cons

Adventurous to those who loves to see aircraft from close proximity
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Fun Place to work

Ups and down on daily basis. I learn a lot about airports and immigrations. Management is ok but with the new manager, its a little messy. I would say its a mixture of Canadian culture and Asian culture, mostly asian culture for the fact that Cathay Pacific is a Hong Kong base company. Shift trading is usually the easiest thing for part time but now its hard. I enjoy meeting new and different people every day. Life at the airport is never dull and of course the best things and why I'm holding on to this job is free flight everywhere.

Pros

90 percent off to all flights everywhere.

Cons

Part time and minimum wages
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Fun environment to work in

Be prepared to assimilate to Chinese culture as most if not all staff members speak Chinese constantly. There's healthcare benefit even for part-time employees, which is rare to find.
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Fun place to work

I worked for Cathay Pacific in Vietnam for 5 years and I really love this job, I love my Managers and I love my friends and my passengers. I learned many things since I worked for CX. And I got the reward at the end of 2016 and 2017 for good service of Cathay Pacific.
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Data Service Agent / Fare filing via ATPCO

Fare Filing via ATPCO Testing in Amadeus, Galileo, Sabre, Abacus & Apollo. 5 days working rotational shifts rotational week offs Night Shift Allowence

Pros

Sunday fixed off

Cons

Low Pay
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Part time job only

I love to work for Cathay Pacific. I've learned a lot about the rules and regulations everytime you travel out of the country. The Management is also ok. The workplace culture is busy. The hardest part of the job is to deal with a difficult passenger. The most enjoyable part of the job is helping each other, passenger.

Cons

low paid and no benefit
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Fun workplace

It's been a pleasure to be part of Cathay Pacific Airways Manila. The management train their employees to be professional and to be competitive. But of course salary is one of the most important factor in employees motivation.

Pros

Free uniform, bag
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busy but fun

handles 3 to 5 flight a day busiest airline at the airport terminal 1 you get to meet people from all walks of life. everyday is a new and remarkable experience.

Pros

fun workplace, management

Cons

benefits are quite limited
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Well organized, safe workplace

Travel industry has many secrets which you could learn when working for Cathay Pacific, sometimes stressful, almost very rewarding. Management could be better. People at work are excellent, well picked by the HR. Hardest part is memorizing hundreds of rules and their exceptions. Most enjoyable is when you can directly solve passengers issues.

Pros

Free City Card, Free Savings Benefit, Free Healthcare, Free Breakfast in the office kitchen.

Cons

Breaks and their times are being very closely monitored.
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Good benefits

But no sense of security Self independent Full of challenge
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very good company to work

Good company to work with.Everyday with new challenge and to learn new stuffs.Work culture is too good. Well planning always keeps the work going. Good benefits.
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