Cathay Pacific
4.1 out of 5 stars.
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Cathay Pacific Employee Reviews

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Cathay Pacific Airways is a professional company with many learning opportunities and talented people working there. I enjoyed being a flight purser, they provided us flexibility life working style, given me lots of opportunities to meet people in different nationalities, it a advanced customer service job. I’m sure it would be benefit to my future job career.
Pros
Good interpersonal Skill, Excellent Customer Service, Great Teamwork Spirit, International perspective
Cons
Jet lag and Insomnia
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5 days work multinational working culture strong company culture Can-do spirit Company image and social responsibility Travel and fringe Benefits and company facilities
Pros
Company culture, facilities
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 管理三个位于香港国际机场等候休息室,即The Wing, The Pier and The cabin  3等候休息室每日款待约6000客, 提供高级餐饮服务,淋浴和休息间
Pros
Good staff benefits
Cons
Conservative management
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- good place to build team spirit - great colleagues - encounter different colleagues and customers every flight - management who doesn't understand in-flight environment
Pros
get to travel a lot
Cons
benefits becoming worse
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I worked as an intern in Cathay's Operations Engineering department, and had a tremdendous experiencing learning different aspects of the aviation industry. I was able to immerse myself into a subject I'm passionate about, and the pleasant atmosphere at work enabled me to thoroughly enjoy my time there.
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What an amazing company to work for, its dynamic, ever changing, which keeps a good operations manager on his toe's. Cathay Pacific Airways is unique
Pros
work / life balance
Cons
its not LEAN
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Environnement de travail très agréable et multiculturel.
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It was a lovely journey, I had gain a lots knowledge and had met lots of different people. I had met so many nice people along the way. The atmosphere there is very harmonized.
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good experience with cathay. i would recommend it shorty as an experience. you get to travel a bit and see the world but dont get too comfortable and stay too long
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There's never a typical day doing this job. I had to always prepare myself for the unexpected every time. Working with many different nationalities in various circumstances has given my people skill a solid strength. Traveling around the world has given me knowledge of cultures and places and has made me more socially aware. Working with limited resources has improved my creativity and a more efficient problem solving skill. I thoroughly enjoyed the traveling and meeting new people as part of the job.
Pros
traveling and meeting new people
Cons
jetlags
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Deliver professional check-in service at the airport, Hong Kong or Kowloon AEL stations Meet, greet, and assist passengers at boarding gates, on arrival, during transit, and at the lounges
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1. Need good time management. 2. Be observative. 3. Approachable. 4. Be patient. 5. Respect to people 6. willing to take feed back 7. Always suffer from jet lag
Pros
Days off
Cons
unstable working hours
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Senior management only focuses on cost cutting, without considering any long term investment, for instance, IT system and develop in-house talents / specialists. For junior management, most of them are management trainees, they will only stay in a certain position for a maximum of 2 to 3 years, leading to the culture of only focus on 'short term result'.
Pros
Staff benefits
Cons
Poor management
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A typical day at work is always looking forward to spreading my wings to interesting ports we fly our passengers. Cathay Pacific Airways molded me. I learned so much from my mistakes and made me a better person. We were a happy family with our management. We shared our knowledge together and tried to apply at work. Again with co-workers we are one big happy family. We come from different walks of life yet we were able to work together as a team. We respect one another and here I gained many friends who respects me so much. The hardest part of the job is when problems occur at the same time yet still manageable as long as you know what you are doing and know how to prioritize the challenges you face, any problem can easily be resolved. The most enjoyable part of the job is when we are outport with colleagues, having lunch and dinner or even breakfast together or shopping and sightseeing. Attending parties with management is also one thing to enjoy.
Pros
We are paid our outport meal allowances, by the company. A hotel staff hands it to us during check in.
Cons
There is a retirement age and it's very sad to leave.
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There is no stability I started at this post very young. The training was the best in the world in the 1980's Things changed for the worse over the years.
Pros
the medical benefits
Cons
lack stability
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very large company but a surprisingly lack of red tape if you know the right people to talk to. Pretty informal with the senior managers always willing to talk to all staff. Very professional company and usually required to work overtime but adequate compensation is provided.
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Full of challenge and unpredictable. Need to solve the problem alone without full support from the management. Team work is the crucial in working at the airport
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The Lounge is under the management of The Hong Kong Peninusla Group, a very good establishment to work for. The is another working experience of hospitablity field other than the resort and hotel. This further extend my vision to another level and types of service. It is a very busy lounge.
Pros
Good working environment
Cons
Job not stable as lounge is under management contract
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The best part of the job is the people who are very friendly, generous and hard working. Challenging projects gave plenty of opportunities to develop new skills and grow confidence. Continously high volume of work demanded strong organisational skills and the need to add extra hours to the working week.
Pros
Friendly team
Cons
Additional hours to work
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1. Handling country calls from Australia, Thailand and Singapore 2. Different kinds of procedures of each country, hard to handle all Overnight shift only allow 15mins break time, which is not enough to take over the whole shift 3. Extremely high turnover rate 4. New joiners more than existing staff (need time for training new staff) 5. Lack of support by senior staff to those new joiners 6. New joiners make many distakes due not familiar with the handling procedures 7. 2trainers coach the on-job-training section but it is impossible to handle all the questionfs of new joiners -> long waiting time of guests
Pros
Ticketing knowledge gained
Cons
Uncomfortable working environment, Non-transparent policy of internal transfer, Uneven distributed roster time
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Strong and consistence of Safety policy Best crew in the world Best inflight service Well organised training Good benefit Various flight schedule
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