Cathay Pacific Employee Reviews
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Cathay Pacific Airways is a professional company with many learning opportunities and talented people working there. I enjoyed being a flight purser, they provided us flexibility life working style, given me lots of opportunities to meet people in different nationalities, it a advanced customer service job. I’m sure it would be benefit to my future job career.
Good interpersonal Skill, Excellent Customer Service, Great Teamwork Spirit, International perspective
Jet lag and Insomnia
I worked as an intern in Cathay's Operations Engineering department, and had a tremdendous experiencing learning different aspects of the aviation industry. I was able to immerse myself into a subject I'm passionate about, and the pleasant atmosphere at work enabled me to thoroughly enjoy my time there.
There's never a typical day doing this job. I had to always prepare myself for the unexpected every time. Working with many different nationalities in various circumstances has given my people skill a solid strength. Traveling around the world has given me knowledge of cultures and places and has made me more socially aware. Working with limited resources has improved my creativity and a more efficient problem solving skill. I thoroughly enjoyed the traveling and meeting new people as part of the job.
traveling and meeting new people
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Senior management only focuses on cost cutting, without considering any long term investment, for instance, IT system and develop in-house talents / specialists. For junior management, most of them are management trainees, they will only stay in a certain position for a maximum of 2 to 3 years, leading to the culture of only focus on 'short term result'.
A typical day at work is always looking forward to spreading my wings to interesting ports we fly our passengers. Cathay Pacific Airways molded me. I learned so much from my mistakes and made me a better person. We were a happy family with our management. We shared our knowledge together and tried to apply at work. Again with co-workers we are one big happy family. We come from different walks of life yet we were able to work together as a team. We respect one another and here I gained many friends who respects me so much. The hardest part of the job is when problems occur at the same time yet still manageable as long as you know what you are doing and know how to prioritize the challenges you face, any problem can easily be resolved. The most enjoyable part of the job is when we are outport with colleagues, having lunch and dinner or even breakfast together or shopping and sightseeing. Attending parties with management is also one thing to enjoy.
We are paid our outport meal allowances, by the company. A hotel staff hands it to us during check in.
There is a retirement age and it's very sad to leave.
very large company but a surprisingly lack of red tape if you know the right people to talk to. Pretty informal with the senior managers always willing to talk to all staff. Very professional company and usually required to work overtime but adequate compensation is provided.
Each daily turnover of the lounge is around 5000 - 6000 cover. The busiest lounge in The Hong Kong International Airport
The Lounge is under the management of The Hong Kong Peninusla Group, a very good establishment to work for. The is another working experience of hospitablity field other than the resort and hotel. This further extend my vision to another level and types of service. It is a very busy lounge.
Good working environment
Job not stable as lounge is under management contract
The best part of the job is the people who are very friendly, generous and hard working. Challenging projects gave plenty of opportunities to develop new skills and grow confidence. Continously high volume of work demanded strong organisational skills and the need to add extra hours to the working week.
Additional hours to work
1. Handling country calls from Australia, Thailand and Singapore 2. Different kinds of procedures of each country, hard to handle all Overnight shift only allow 15mins break time, which is not enough to take over the whole shift 3. Extremely high turnover rate 4. New joiners more than existing staff (need time for training new staff) 5. Lack of support by senior staff to those new joiners 6. New joiners make many distakes due not familiar with the handling procedures 7. 2trainers coach the on-job-training section but it is impossible to handle all the questionfs of new joiners -> long waiting time of guests
Ticketing knowledge gained
Uncomfortable working environment, Non-transparent policy of internal transfer, Uneven distributed roster time