SATS HK Limited Employee Reviews
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Worked in operations for a year. Generally everyone in the office is easy-going and friendly, including supervisors, feels like being in a warm-family. If you're willing to learn, this job can be very rewarding. You get the chance to be in touch with airline operating crew on the daily, and also make friends with ppl from other ground handling teams (i.e. catering, maintenance, ramp services). If you're a fast learner to begin with, it'd be highly beneficial; whereas if you're weren't one to start with, this job will shape you into one. If you're an avid aviation enthusiast, you'll appreciate the opportunity to enter the cockpit and cargo holds of commercial airliners and get hands on experience of how the industry operates. You'll prepare necessary flight documents, handle flight turn-arounds, and deal with sudden incidents under a timely matter. Every day is a routine, but you expect every day to be different. Work can get very intense at times and is HIGHLY DEPENDENT on the roster issued WEEKLY by the supervisor. Get ready for some non-existent work life balance because you'll be likely to put on a fixed shift every single week, expect to work over-time (paid overtime compensation, not much though) and occasional 6-day weeks. The good news is it's relatively easy to ask for a day off. Salary is low when you first enter, but gradually increases as your rank increases (and since you work overtime on the daily). Still not enough to compensate the hard work you did IMO, but that's the norm with everyone who works in HKIA ground operations. Duty managers likely - more...
I had leran more experience of customer service and handle the special passenger.
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Teamwork is the critical element after safety to ensure the prevent any dangerous events like terrorism by increasing the procedures of security checking. On the other hand, tone and the body language are also useful to show the kindness and our respect by presentative of our professional customer arrival and departure flights services.
- Handling and checking daily sales report- Handling daily accounting duties including general book-keeping and perform cashier function & month end closing- Correcting operation staffs job task- Preparing daily and monthly operation reports to management and clients- Handling different refund cases- Inventory control over different airlines stocks- Handling settlement with different airlines- Handling daily accounts duties (i.e. Bank in, cheque deposit) and providing sales report to Finance Department accurately and timely- Assisting HR Department in providing attendance and leave report accurately and timely- Dealing with all general office and administrative duties- Assisting ad hoc project as assigned
reasonable working hours
no promotion and can't shift to another department