Cafe Company Hong Kong jobs

Rapha launched in 2004 to redefine cycling apparel. Today progressive design and storytelling has built a global movement.

We love cycling in all its forms, from the city streets to the highest peaks. And we know its power to transform lives. Led by innovation, we embody this love through a dedication to the world's greatest sport, by setting a new standard in design and pushing the cutting edge of performance and human craft.

Our clubhouses have been created as meeting places for riders around the world. Located in vibrant cycling cities, you'll find these spaces stocked with the latest Rapha products, limited edition Clubhouse items, and a café serving the finest coffee and food. The Clubhouses screen live racing, host exclusive exhibitions and events, and are at the heart of our communities. The perfect home for the vibrant culture of cycling and for inspiring a life by bike. Our Clubhouses offer the ultimate Rapha in-store experience.

Clubhouse Assistant

The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.

THE ROLE

Key Responsibilities:

• Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors

• Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service

• Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions

• Provide expert Rapha product knowledge

• Understand the full café offering and recommend menu items to customers

• Create a friendly and welcoming environment, where the sport and culture of cycling can flourish

• Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication

• Maintain the highest Visual Merchandising and House-keeping standards

• Assist in the planning and delivery of Clubhouse Rides and Events

• Assist in the preparation of café offerings to support the chef as required

• Support the team and work together to create an inspiring and positive working environment

THE CANDIDATE

• The ideal Clubhouse Assistant will have the following skills and qualities:

• Experience in a luxury retail environment

• Passionate about delivering legendary customer experiences

• A proven track record of delivering results and the drive to exceed expectations

• Personable and friendly – a good communicator that is approachable and engaging

• Ability to prioritise and demonstrate initiative

• Knowledge of the Rapha brand

• Ability to work a mixture of morning, evenings, weekends and some holidays

• Interested in cycling of any form or active sports is desirable

• An interest in coffee/barista training would also be an advantage

Working at Rapha

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.

• We offer all our employees a 50% apparel discount and a discount for family and friends

• An annual clothing allowance

• Free membership to the Rapha Cycling Club

• Team riding days

• Enhanced Parental Leave

• Company Pension Scheme

• Generous Bonus Scheme

• 6 hours of free counselling/therapy/coaching sessions with MyndUp

• Industry partner discounts

• Up to 2 additional days paid time off to participate in a sportive or similar related cycling event

• Bike racing expenses up to £35 per race entry