Catering Customer Service jobs

Location:
Kowloon, HK

Flexible Work Arrangement: Onsite

Job Category: Flight Services

Career Level: Technicians / Crew

Requisition Id: 6010

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

About the Role

We are seeking a highly professional and service-oriented Executive Cabin Attendant to deliver an exceptional VVIP inflight experience for our distinguished passengers. This role is ideal for candidates who are passionate about luxury hospitality, aviation excellence, and personalized customer service.

As an Executive Cabin Attendant, you will play a critical role in ensuring the highest standards of safety, comfort, discretion, and operational readiness on board. You will be responsible for all aspects of cabin preparation, inflight service delivery, catering coordination, cabin presentation, and passenger care while representing the company with professionalism and sophistication.

Main Responsibilities

Ensure the highest standards of cabin safety in accordance with Flight Operations Manual (FOM) requirements under the authority of the Aircraft Commander

Deliver exceptional, personalized, and seamless VVIP inflight service to passengers

Act as the primary liaison between passengers and flight crew to ensure smooth communication and an outstanding travel experience

Participate in pre-flight briefings with the Commander and receive all operational and passenger-related updates

Conduct thorough checks of safety equipment, cabin equipment, galley supplies, and catering arrangements prior to departure

Promptly report any discrepancies or deficiencies to the Commander for corrective action

Execute all inflight safety and service duties in compliance with company procedures, FOM, and Air Navigation Order (ANO) regulations

Maintain impeccable cabin presentation, cleanliness, and overall onboard ambience at all times

Coordinate aircraft re-catering and cabin preparation for subsequent flights

Ensure all cabin interiors and safety equipment are properly arranged and fully operational

Uphold the highest level of professionalism, discretion, courtesy, and attention to detail while serving high-profile passengers

Minimum Requirements

Previous experience in Private Jet or Corporate Aviation operations will be highly advantageous

Extensive Commercial Business Class experience is essential; prior First Class service experience will be an added advantage

Minimum 5 consecutive years of experience with an international airline

Exceptional interpersonal, communication, and customer service skills

Strong passion for luxury hospitality and delivering premium passenger experiences

Highly polished, professional, and service-driven demeanor

Self-motivated with strong initiative and the ability to work independently

Results-oriented with a high level of personal accountability and operational excellence

Able to maintain composure, discretion, and professionalism in a fast-paced VVIP environment

Desired Characteristics

― Excellent communications, customer service and people skills

― Results driven – able to execute with high personal accountability

― Strong initiative and self-direction

― Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.