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Customer Relations Officer (Customer Service Centre) - Contract Term - job post

Make the Right Call
1.3 out of 5 stars
Hong Kong
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Job details

Job type

  • Contract

Location

Hong Kong

Full job description

Company overview

Website: www.maketherightcall.com

Industry

Business Support Services

Specialities

Diversity, Equity, and Inclusion, Energetic and Vibrant workplace, Equal Opportunity workplace, High employee engagement, A diverse & inclusive community, Pet friendly, Age friendly, A learning culture

Company size: 101-1,000

Primary location

16/F, Magnet Place Tower 1, 77-81 Container Port Rd, Kwai Chung, Hong Kong

About Make The Right CallWith over 21 years of experience, Make The Right Call - an award-winning Call Centre in the Customer Service, has solidified its reputation as the “Customer Service Game Changer” and a leader in Customer Experience. Through ongoing innovation, data security awareness, and enhanced Standard Operating Procedures, we adapt to ever-changing customer behaviors in today’s dynamic business environment. Operating 24/7, we serve as a seamless extension of your business. Our state-of-the-art call centre in Hong Kong boasts over 330 workstations and the ability to support 15+ Global languages, catering World Wide markets.

Responsibilities

Provide responsive, efficient, caring, and cost-effective customer service in relation to electricity supply applications, requests, and enquiries.

Follow up closely with customers to ensure timely responses and service delivery.

Proactively cross-sell and up-sell digital services and products to customers.

Deliver advisory services on electrical appliances in stores.

Actively promote Energy Efficiency and Conservation (EE&C) initiatives to customers at Customer Service Centres or designated locations.

Perform general centre operations, inventory management, and other administrative duties as required.

Requirements

HKCEE/ DSE or above, fresh graduates are welcome;

Prior Customer Service experience is highly preferred;

Customer-focused with positive working attitude, pleasant;

Good command of both spoken and written English and Chinese, Mandarin will also be an advantage

Chinese and English word processing.

Working Location: Tai Po

To learn more about Make The Right Call, please visit us www.maketherightcall.com

MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.

Company Overview

People First Always

Make The Right Call champions "People First." We optimize resources by empowering our people, believing effective management and teamwork drive success and excellence. Our vision: a unified Community built on Diversity, Equality, and Inclusiveness. We value each person's unique talents and idealism, nurtured by those around them. We are committed to fostering a more inclusive, collaborative environment for all. We believe that everyone possesses inherent talents and idealism, and that these qualities are nurtured by the people around us. Our goal is to cultivate a more inclusive environment within our community, encouraging diversity and collaboration.

About Make The Right Call

With over 21 years of experience, Make The Right Call - an award-winning Call Centre in the Customer Service, has solidified its reputation as the “Customer Service Game Changer” and a leader in Customer Experience. Through ongoing innovation, data security awareness, and enhanced Standard Operating Procedures, we adapt to ever-changing customer behaviors in today’s dynamic business environment. Operating 24/7, we serve as a seamless extension of your business. Our state-of-the-art call centre in Hong Kong boasts over 330 workstations and the ability to support 15+ Global languages, catering World Wide markets

Get to know us more at:
https://www.linkedin.com/company/make-the-right-call/

https://www.instagram.com/mtrc_hk

Contract
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