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Harbour City Management jobs in Hong Kong

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    • Minimum 6 years’ relevant management experience in luxury retail or similar capacity.
    • Ensure customer database management and proper daily handling: explore new…
    • View all Hermès Paris jobs in Hong Kong - Hong Kong jobs - Engineering Team Leader jobs in Hong Kong
    • Salary Search: Team Leader (Harbour City) salaries in Hong Kong
    • As an Events Coordinator, you will support the planning and execution of events while delivering exceptional client service.
    • As a Security Officer, you will be safeguarding hotel assets and assisting with the daily operations of the Department.
    • Provide courteous, professional and efficient service at all times.
    • Be responsible for providing check-in and check-out.
    • Respond to guest requests’ efficiently.
    • A bachelor’s degree in hotel management or equivalent.
    • Our guests’ memorable experiences have to start somewhere.
    • As a Floor Supervisor, you will be managing the overall presentation of guestrooms and public areas, ensuring it aligns with Shangri-La standards.
    • Excellent organizational and time management skills, with the ability to handle multiple priorities.
    • We are seeking a highly organized and detail-oriented Event…
  • View similar jobs with this employer
    • A higher diploma in hotel management or equivalent.
    • Handling any guest enquiries regarding the city, restaurants, transportations, events and attractions.
  • View similar jobs with this employer
    • Effective time management, well-organised and structured.
    • A bachelor’s degree in hotel management or equivalent is preferrable.
  • HARBOUR CITY, the flagship property of Wharf Real Estate Investment Company Limited, situated in the commercial hub of Tsim Sha Tsui, boasts 8.4 million…
    • Patrolling and monitoring hotel premises to ensure a secure environment.
    • Collaborating with Front Office in maintaining hotel driveway and entrance traffic.
    • As a Security Supervisor, you will be leading the team in daily security operations, ensuring strict compliance with established standards while providing…
  • HARBOUR CITY , the flagship property of Wharf Real Estate Investment Company Limited, situated in the commercial hub of Tsim Sha Tsui, boasts 8.4 million…
    • A certificate in housekeeping operations, hospitality management, or related field.
    • As the Housekeeping Coordinator at Kimpton Tsim Sha Tsui Hong Kong, you will…
    • Provide efficient and courteous service at the Front Desk and handle guests’ enquiries.
    • Perform check-in and check-out procedures for hotel guests.

Job Post Details

Team Leader (Harbour City) - job post

Hermès Paris
3.9 out of 5 stars
Hong Kong
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Hong Kong

Full job description

Responsibilities:

1.) Budget and Sales

  • Help to achieve annual and monthly targets, monitor and review regularly

  • Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department

  • Analyze sales data and provide constructive suggestions for improvement

  • Execute in-store incentive programs to drive sales objectives, evaluate results and effectiveness

2.) Stock and Process Control

  • Ensure the group procedures are respected and take necessary actions to avoid discrepancy or stock loss

  • Work with operation team on regular stock take and be able to explain discrepancies or irregularities

  • Identify best-selling, slow moving, aging and overstock items, and to propose concrete action plan

3.) Merchandising

  • Ensure the visual merchandise corresponds to the product’s sales plan

  • Suggest visual presentation for improving the sales through of slow-moving items

  • Maintain shop display and environment in line with group guideline

4.) Store Operations

  • Be present in sales floor as shift leader to oversee store operation, assist team whenever required

  • Ensure store procedures are properly followed and smoothly operated

  • Handle all customer complaints and difficult situations

  • Conduct briefing session and act as Key Holders and a contact person in case of emergency

  • Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency

5.) Team Management

  • Motivate and coach team member to achieve sales and non-sales objectives

  • Observe and review staff’s performance with managers on regular basis

  • Build morale and foster team spirit, encourage open two-way communication

  • Monitor and manage the team to ensure enough manpower on floor to serve customers

  • Organize the team to brief other team members after their training session to make sure that all teams share the knowledge

  • Identify training need; follow-through team’s learning and practices; ensure on-going applications at workplace

6.) Clientele Development and CRM

  • Support and coordinate company events to develop a closer customer relationship

  • Educate and convey brand messages to customers through different means

  • Ensure customer database management and proper daily handling: explore new recruitment system to increase customer database

Requirements:

  • Tertiary education or above

  • Minimum 6 years’ relevant management experience in luxury retail or similar capacity

  • Knowledge of different aspects of shop operations

  • Great presentation, communications, and interpersonal skills

  • Strong analytical mindset and ability to provide effective solutions

  • Good Leadership skills and encourage teamwork

  • Curious individual with good problem-solving skills and eager to seek for challenges

  • Proficient with computer skills and MS Office

  • Good command of written and spoken English and Chinese (Mandarin and Cantonese)

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