Hong Kong Airport Restaurants jobs

Role Introduction

Reports to: Lounge Supervisor

To become our customers’ most-loved service brand, service excellence is at the heart of our brand value proposition.

As the Lounge Attendant, you will play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring a top-notch lounge experience.

Key Responsibilities

• Deliver excellent service to customers with warmth and professionalism and in accordance with company and legal standards relating to service, food safety, health and safety
• Present menus, take orders accurately and serve food and beverages
• Demonstrate a complete understanding of food and beverage items and make recommendations
• Interact with customers, understand their needs and requirements, and ensure high customer satisfaction during their stay
• Maintain lounge cleanliness & uphold stock levels
• Support Supervisors to ensure smooth day-to-day operations and assist the rest of the lounge team if required

Requirements

• Right to work in Hong Kong
• Minimum age of 18
• High school graduate or above
• Good command of spoken and written English, with Cantonese and Putonghua as an advantage
• Relevant working experience in airport, lounge, catering hospitality, fine dining, luxury hotel or similar service environments is an advantage
• Strong customer service‑oriented attitude with attention to detail
• Energetic, helpful and outgoing personality with strong teamwork skills
• Ability to work under pressure in a fast‑paced operational environment
• Flexibility to work shift schedules and overtime when required
• As the position is a Safety‑Sensitive Role, you are required to pass a pre‑employment drug test in accordance with the HKCAD Guidance for Screening of Psychoactive Substances (CAD373), in addition to a medical assessment

Benefits

• Work schedules to suit different lifestyles
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Medical coverage & other flexible benefits
• Discounted travel for you and your family
• Flexible retirement scheme

Personal & Application Information

Cathay Pacific is an Equal Opportunities employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.