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- Classy WheelerSheung Wan, Hong Kong Island
- Provide End to End support for internal end users.
- Incident Management & Request Fulfillment Management Experience through tools like Remedy.
- Classy WheelerQuarry Bay, Hong Kong Island
- This is an executive level position within the Greater China leadership team in leading Line Of Business and Client Services Unit resources to develop solutions…
- Classy WheelerQuarry Bay, Hong Kong Island
- This is an executive level position within the Greater China leadership team in leading Line Of Business and Client Services Unit resources to develop solutions…
- QTS GlobalHong Kong• Location: (Shanghai, Beijing, Hong Kong, Singapore, Tokyo, Seoul, Dubai, Bangkok, Kuala Lumpur, Jakarta, Taipei, Auckland, Sydney, Melbourne, Ho Chi Minh,…
- View all QTS Global jobs in Hong Kong - Hong Kong jobs
- Salary Search: IT Support Specialist salaries in Hong Kong
- IT-RecruitHKHong Kong
- Assist to maintain and support network, Linux servers, Windows PC and Mac, antivirus and database system.
- Experience in system/network trouble shootings/SQL…
- Classy WheelerCentral, Hong Kong Island
- Support newly migrated users on Windows 10 and Office 2016.
- Contribute to Win10 knowledge base and support procedures.
- Fluent in English and Cantonese.
- BEX SolutionsHong Kong
- Medical Insurance
- Flexible schedule
- Respond to clients' requests for technical support via phone, email, or other communication channels in a timely and courteous manner.
- View all BEX Solutions jobs in Hong Kong - Hong Kong jobs - IT Support jobs in Hong Kong
- Salary Search: IT Technical Support salaries in Hong Kong
- Classy WheelerHong Kong
- Provide daily IT helpdesk support for a primary school.
- Handle escalation processes to IT, line managers, and vendors.
- 富邦銀行Central, Hong Kong Island
- Assist with day-to-day support and basic maintenance of security infrastructure and access control systems.
- Help collect and organize cyber threat intelligence…
- Wai On Services Limited 惠安(香港)有限公司Kwun Tong, Kowloon
- Provide end-user support on both hardware & software, computer services for all corporate users.
- Provide installation and problem solving for computer related…
- Classy WheelerQuarry Bay, Hong Kong Island
- Project management from end-to-end, including strategy formation to implementation.
- Monitor project deliverables and provide appropriate support and solution…
- Axiom TechnologiesHong Kong
- This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to…
- Classy WheelerQuarry Bay, Hong Kong Island
- Candidate with less experience will be considered as Assistant Project Manager.
- As a member of Project Management Office (PMO) reporting to Chief Technology…
- Classy WheelerHong Kong Science Park, New Territories
- Provide business and functional analysis to create product requirement specifications for the in-house enterprise application system.
- Classy WheelerAdmiralty, Hong Kong Island
- Reporting to the Information Technology Director.
- Provide all-rounded technical support, help desk to end-users and troubleshooting IT issues.
- Primetech Technology LimitedHong Kong Island
- Practical experience and knowledge on PC application (e.g. MS Office, Outlook, common web browsers, Acrobat).
- Provide technical expertise and liaise with users,…
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Job Post Details
IT Support Engineer - job post
Sheung Wan, Hong Kong Island
$30,000 - $40,000 a month
You must create an Indeed account before continuing to the company website to apply
Job details
Pay
- $30,000 - $40,000 a month
Job type
- Permanent
Location
Sheung Wan, Hong Kong Island
Full job description
Client Description
US-listed IT service vendor
Job Description
- Provide End to End support for internal end users
- Incident Management & Request Fulfillment Management Experience through tools like Remedy
- Coordinate with Infra Support Service Desk and other technical teams for issue resolution
- Tickets to be transferred or escalated to respective support groups if it is non-resolvable or out of scope Follow up with the respective support teams/towers for appropriate action on pending incident/ Request on daily/weekly basis Monitor the status and progress towards resolution against IT service levels of all in scope open incidents and requests Vendor Management and Procurement management on need basis Attending Governance meetings and providing Root Cause Analysis to internal and External customers on weekly/Monthly basis Supporting in Planned and unplanned downtime reported
Job Requirements
- End User support experience
- Knowledge on any ticketing tool
- Inventory management and control
- Vendor management and procurement
- Knowledge Based Articles/user guide creations
- Process documentation
- Networking support and troubleshooting skills – VLAN, security, routing
- VoIP phones support and troubleshooting
- Windows Server maintenance and administration
- Knowledge on GPO, AD is desired
- ITIL Foundation certified is added advantage
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