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IT & Telecom Support Trainee / Field Engineering Trainee (Secondment Contract, On-the-Job Training, Fresh Graduates Welcome)
Contract, Contract renewal, Fresh graduate

Job details

Pay information not provided
Contract, Contract renewal, Fresh graduate
Holidays
Hong Kong

Full job description

Client Description

Company Description: A leading telecommunications service provider in Hong Kong offering comprehensive fixed-line, broadband, mobile, and enterprise solution services.
Location: Hong Kong
Nature: Renewable Contract


Job Description
  • Support site rollouts, system upgrades, and routine inspections in compliance with safety and quality standards
  • Provide on-site hardware maintenance and troubleshooting for desktop PCs, monitors, printers, and peripherals
  • Perform component-level repairs including fuser and roller replacements
  • Handle hardware and software configuration, administration, provisioning, and diagnostics for Windows-based PCs
  • Assist senior engineers in the installation and support of enterprise telephone systems, 5G networks, SD-WAN solutions, IoT devices, and network infrastructure
  • Maintain proactive communication with internal teams and clients to deliver prompt on-site and remote technical support
  • Perform on-site technical support work across commercial project locations in Hong Kong

Job Requirements

Requirements


  • Secondary education or above in IT, Computer Science, Electronic Engineering, or related disciplines is an advantage
  • Fresh graduates or candidates looking to pivot into the IT and engineering industry with zero experience are welcome
  • Strong interest in computer hardware, Windows OS, networking concepts, and emerging technologies such as IoT, SD-WAN, and 5G
  • Possession of or willingness to pursue professional certifications such as MCSE, MCP, CCNA, or vendor certifications is a plus
  • Proactive, self-motivated, able to work independently and under pressure with good interpersonal skills
  • Fluent in Cantonese with proficiency in English and Putonghua preferred

Employment terms


  • Work schedule is Monday to Friday from 08:30 to 17:30, and Saturday from 08:30 to 13:30 with alternate Saturdays off
  • Required to perform stand-by duties and round-the-clock emergency call-out work outside normal working hours when scheduled
  • May be required to perform scheduled or overtime work after normal working hours, including Sundays or Public Holidays
  • Overtime allowances and comprehensive structured mentorship led by senior mentors are provided
  • Clear career progression path from Trainee to Field Engineer and Senior Engineer or Project Lead

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