Restaurant Operations Manager jobs

Restaurant Manager

ROLE:

The Restaurant Manager must demonstrate a passion for food, wine and guest service as well as a strong work ethic, leadership skills and a solution-orientated mentality. Leading from the front, the Restaurant Manager is responsible to oversee all daily operations, drive revenue, champion Black Sheep Restaurants SOPs and ensure the smooth running of every service. The Restaurant Manager understands that we are here to give our guests the experience they desire and is committed to creating a nurturing and supportive work environment for our team members.

RESPONSIBILITIES:

• Manage operations with passion, integrity and knowledge while promoting the culture and defining principles of Black Sheep Restaurants.
• Lead from the front for every service, telling our story and delivering memorable guest experience and world-class service.
• Provide direction and leadership to team members to stay motivated, focused and achieve restaurant goals.
• Lead instructive and motivational daily team briefings.
• Devise monthly training calendar, host daily/ weekly training and ensure team members attend scheduled group-wide training.
• Champion team retention and development initiatives to help grow the next generation of hospitality leaders.
• Identify recruitment needs, host trials and follow Black Sheep Restaurants hiring protocols.
• Champion onboarding, developing individual induction plans and provide full support and guidance for new team members.
• Host regular team catch-ups, one-on-ones and lead annual team appraisals to assess and manage both individual and team performance on an ongoing basis.
• Implement Black Sheep Restaurants guidelines by developing training plans, checklists and instructing the team.
• Review operations, proactively problem solve and seek out opportunities for continuous improvement.
• Manage the restaurant to exceed standards of food quality, safety, hygiene, cleanliness and maintenance.
• Lead bi-monthly and weekly inventory counts and take ownership of cost control, ensuring spending falls in line with budgets. 
• Learn, champion, implement and train others in best practices for Guest Experience, GO, Wine, Beverage, Inventory, Revel and Cash Handling.
• Drive revenue at every opportunity whilst managing and keeping costs in line.
• Embrace new events and initiatives, overseeing and managing related operations to make a success.
• Oversee daily opening and closing duties including End of Day practices and reporting from both Revel and SevenRooms.
• Meet regularly and report to General Manager, Operations Managers, Directors, Founders.
• Present at weekly operations meetings, including producing finances, proposing Champions, reporting maintenance needs etc.
• Take a keen interest in food, wine, the hospitality industry and happenings across the Black Sheep Restaurants community.
• Nurture a positive working environment, building strong relationships with teammates.

EXPERIENCE:

• Strong career progression with previous experience in a restaurant management role.
• In-depth knowledge of service, hospitality, food and beverage.
• Experience with team training and development and leading large teams.
• Excellent business acumen, understanding of cost control, ability to drive sales through service and entrepreneurial mindset. 

ARE YOU A BLACK SHEEP?

• You put community first and are committed to serving and supporting the individuals in that community.
• You have big hopes, big dreams and big aspirations.
• You are uncompromising in your pursuit of excellence.
• You choose optimism and to play with joy.
• You understand that risks are opportunities, and you are not afraid to take them.
• You operate with integrity, choosing to do the right thing, not the easy thing, every step of the way.

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per month

Benefits:

• Medical Insurance
• Professional development

Work Location: In person