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Front of House / Guest Experience Associate
109 Repulse Bay Road, Repulse Bay, Hong Kong Island
$17,000 - $18,500 a month
Contract renewal, Full-time

Job details

$17,000 - $18,500 a month
Contract renewal, Full-time
109 Repulse Bay Road, Repulse Bay, Hong Kong Island

Full job description

We are gróa, a coastal casual eatery and guesthouse overlooking the picturesque Repulse Bay - serving up a mediterranean japanese menu with a twist. Our offering spotlights fresh ingredients, local produce, upcycled foods, house doughs and ferments, alongside a seasonal wine list of little-known gems.

We are looking for a highly driven and passionate Front of House to help oversee and lead a fun and young service team.

If you are someone who loves giving guests a memorable time, thrive in a fast-paced environment, and have a desire to grow the hospitality industry - we want to hear from you.

Job Highlights

  • Deliver best-in-class service and memorable experiences for guests alike
  • Learn about our food and drinks menu and their stories to our guests
  • Responsible for maintaining own section and ensure smooth service and operations

Job Description

DETAILS:

  • Full time and part time positions available
  • 10 hour shifts with 45 min-1hr lunch break included
  • 5.5 day work week (7 days off a week)
  • 12 days of annual leave and birthday leave

Staff meals included
MPF included
Transport subsidy negotiable based on residential location
Must have eligibility to work in HK
Staff discount
Immediate availability preferred

RESPONSIBILITIES:

  • Deliver best-in-class service and memorable experiences for guests
  • Interact with guests to make them feel comfortable and excited about their time in the restaurant
  • Maintain own section and tables, and ensure smooth service and operations
  • To have a natural interest in F&B and hospitality; to actively convey gróa’s concept, story, and purpose; to be proactive in taking the opportunity to engage with guests, being able to understand and anticipate their needs.
  • Ensure tables are properly set up and turned down; to follow opening and closing checklists, maintain hygiene standards at all times
  • Ensure utensils, tableware, glassware, and napkins are wiped and filled in sections
  • Water our plants in and outside of the restaurant
  • To be involved in events operations where applicable
  • Be a role model for all team members in upholding company culture and play an active role in delivering a positive and collaborative working environment

QUALITIES & EXPERIENCE:

  • Strong interest in interacting with people
  • Good attention to detail - what is happening on the tables, what dishes to be cleared, what glasses to be refilled
  • Higher Diploma in Hospitality or Tourism management is an advantage
  • Relevant experience in F&B or hospitality is preferred
  • Customer service-oriented with excellent communication, attention to detail and problem-solving skills
  • Punctual and reliable, with a strong work ethic and commitment to maintaining schedules
  • Team-oriented mindset, with the ability to assist the bar and dining area staff as needed
  • Proficient in inventory and cost management
  • Possess a start-up mentality, self-driven, efficient and team oriented
  • Fluent in written and spoken English; fluency in Cantonese and Mandarin is a plus
  • Proficiency in MS office tools (Word, PowerPoint, Excel), POS and reservation systems is an advantage
  • Immediate availability is highly preferable
  • Eligible to work in Hong Kong

BENEFITS:

  • Mandatory provident fund
  • Annual leave, birthday leave and statutory leave
  • Discretionary annual bonus
  • Training and development opportunities
  • Staff meals provided during shifts
  • Staff discount on company products and services
  • An opportunity to work with a young team of work hard, play hard people

Job Types: Full-time, Contract renewal

Pay: $17,000.00 - $18,500.00 per month

Benefits:

  • Employee discount
  • Employee pension
  • Meal allowance
  • Meal provided
  • Opportunities for promotion
  • Paid time off

Work Location: In person

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