Rice jobs in Tsim Sha Tsui, Kowloon

The heart of Hyakunousha (百農社), Group Company of Hana-musubi (華御結) and OMUSUBI is to connect people and in turn shape better neighbourhoods and communities all over the world by cultivating a genuinely caring and people-oriented culture through “omusubi”– the traditional Japanese rice ball that encapsulates the meaning of motherly love and the warmth of family.

To pursue our growth such that our rich culinary culture and values can be reached, shared and embraced globally, we are looking for collaborative teammates to join our expanding Marketing team. As a Brand Ambassador, you will play a crucial role in supporting the overall customer service operations and ultimately contribute to the company's overall growth and success.

How you will contribute:

• Respond promptly and professionally to customer inquiries, complaints, and feedback received through multiple channels, including phone calls, emails, and social media platforms.
• Ensure customers feel valued and heard by actively listening to their concerns, empathizing with their situations, and providing appropriate solutions or assistance.
• Investigate and troubleshoot customer problems, seeking guidance from relevant departments if necessary, and provide timely and accurate resolutions to ensure customer satisfaction.
• Accurately record and maintain detailed records of customer interactions, feedback, and resolutions in the customer relationship management (CRM) system for future reference and analysis.
• Liaise with other departments, such as product development, sales, and technical support, to address customer concerns, provide feedback, and suggest improvements to enhance the overall customer experience.
• Identify and escalate complex or unresolved customer issues to the appropriate senior staff or management, ensuring timely and efficient resolution.
• Regularly monitor social media platforms for customer feedback, reviews, and mentions of our brand, and respond promptly to maintain a positive brand image.
• Continuously update your knowledge of our products, services, policies, and procedures to provide accurate information and guidance to customers.
• Analyze customer feedback data to identify recurring issues, trends, or patterns and provide insights and recommendations to improve products, processes, or customer service strategies.
• Strive to exceed customer expectations and maintain high levels of customer satisfaction by ensuring effective and efficient handling of customer feedback.

You will be a fit for the role if you are / have:

• Prior experience in customer service, preferably in a role involving customer feedback management or complaint handling, is highly desirable.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
• Strong customer service orientation, with the ability to empathize with customers, understand their needs, and provide suitable solutions.
• Proficient in problem-solving and conflict resolution, with the ability to remain calm and composed while handling challenging customer situations.
• Demonstrated ability to manage multiple customer interactions and tasks simultaneously while maintaining attention to detail and quality.
• Flexible and adaptable to changing priorities and customer service demands in a fast-paced environment.
• Comfortable using various customer support platforms, CRM systems, social media platforms, and other customer communication tools.
• Strong collaborative skills with the ability to work effectively as part of a team and establish positive relationships with colleagues and stakeholders.
• Basic analytical skills to gather and interpret customer feedback data, identify trends, and provide insights for improvement.
• Demonstrates a professional and courteous demeanour at all times, maintaining confidentiality and displaying a high level of integrity.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing
• Excellent command of English and Chinese. Knowledge of Japanese would be an advantage but not a must.
• Job positions will be offered based on the abilities of the candidates
• Contract could be renewable and review according to the situation.

At Hyakunousha, we pride ourselves as “one team”. We strive to maintain a working environment that is people-oriented, fuelled by care, respect, and transparency. We encourage our staff to think outside the box and we believe in supporting one another to do their best work and thrive, and building a diverse, non-hierarchical, equitable workplace.

WE PUT VALUES AND PASSION OVER TECHNICAL ABILITY. If you share our values and are genuinely passionate about sharing your skills and knowledge with our growing team, we want to hear from you and Hyakunousha might just be the place for you.

Interested parties, please click APPLY NOW to submit your full resume with current and expected salary to us.

(All personal data collected will be treated in strict confidential and used for recruitment purpose only)

Work Location: In person