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ServiceDesk Specialist
Scalable Solutions
·
4.5
Hong Kong
•
Remote
Full-time
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Job details

Here’s how the job details align with your profile.

Job type

Full-time

Full job description

ServiceDesk Specialist

Team

Customer Support

Location

Remote/Full-time

About Scalable Solutions

Since 2013, Scalable Solutions has been at the forefront of the blockchain and digital asset revolution, building secure, scalable, and compliant infrastructure for clients around the world.



We aim to reshape the future of finance by bringing the most advanced technologies to traditional banks, fintechs, and other financial institutions. Our solutions — from trading platforms to digital asset custody infrastructure — are trusted by some of the largest and most respected players in the industry.



We believe that blockchain will fundamentally transform how people move money, buy, sell, and shop — and we're committed to enabling that transformation through cutting-edge products and deep technical expertise.



We're looking for highly skilled individuals who share our passion for technology and want to help us build the future of finance — one powerful product at a time.

About the role

Be the first point of contact and advocate for our clients and partners.

Job description

  • Respond promptly to inquiries, providing clients and partners with clear explanations of operational activities and service levels. Monitor timelines and facilitate information exchange as needed
  • Conduct negotiations, find compromises, and ensure effective communication and coordination to resolve issues between clients, support, and development teams
  • Assist in task formulation, provide guidance to less experienced team members, and train functional teams
  • Organize incoming information to maintain consistency in service delivery and ensure contract compliance
  • Collect, analyze, and present statistical data and trends related to service levels and operational efficiency
  • Build long-term client relationships based on their strategic objectives
  • Handle high-intensity workloads and maintain flexibility in scheduling

Qualifications

You have:
  • 1+ years in a customer-facing role
  • Good written English (B2-C1)
Highly preferred:
  • Flexibility to ongoing refinements in process and structure
  • Ability to work independently
  • Experience with hardware and software, strong skills of figuring out how new functionalities work
Will be a plus:
  • Experience with trading, and distributed ledger technologies
  • Understanding how the API works
What we offer

  • Work from anywhere — you can work remotely from anywhere in the world or join us in our comfortable office in Tbilisi

  • Competitive salary — based on your skills, experience, and professional background

  • Flexible time-off — take paid time off and holidays when you need them, with flexibility to suit your schedule

  • Partial sport compensation — we support a healthy lifestyle by covering part of your fitness or sports expenses

  • Partial education compensation — we help cover the cost of courses, certifications, and other learning opportunities

  • Relocation support — we assist with your move to Tbilisi if you decide to relocate

  • Lunch compensation — we fully cover daily lunch expenses for our employees in Tbilisi

Compensation range

Compensation will be discussed during the interview process and determined based on the candidate's qualifications, skills, and previous experience.

Our values for applicant

  • Smart & Structured thinking

    • Intelligent, scholarly and intellectually curious
    • Confident and supports perspectives with logical arguments
    • Great analytical skills and structured thinking

  • Responsibility

    • Executes meticulously and completes highly-rated deliverables
    • Takes ownership of and full responsibility for results

  • Energy & Enthusiasm

    • Positive mindset and attitude
    • Energy (drive, passion, excitement, active involvement)
    • Likes to work hard and take on difficult tasks
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