cafe assistant manager jobs

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

People

• Act as a brand ambassador, demonstrating professionalism through demeanor, appearance, and respect for others.
• Support the Café Manager in fostering a positive, engaging, and inclusive work environment.
• Assist in training, coaching, and motivating baristas to uphold service standards and performance goals.
• Provide real-time feedback to team members to enhance performance and customer interactions.
• Help with onboarding and talent retention efforts as needed.
• Step in as acting manager when required, ensuring seamless operations.

Customer

• Model and reinforce exceptional customer service, ensuring all guests receive a premium experience.
• Support the development of a sales-driven culture that converts walk-ins into loyal customers.
• Assist in handling customer feedback and resolving issues promptly.
• Build rapport with regular customers and assist in maintaining client relationships.

Brand

• Uphold brand presentation standards in store visuals, cleanliness, and service.
• Ensure the café environment reflects Ralph Coffee’s sophistication and lifestyle philosophy.
• Assist in executing brand initiatives, promotions, and local marketing strategies.

Business Objectives

• Support the Café Manager in meeting sales targets and operational KPIs.
• Help monitor inventory, staffing, and daily sales reporting.
• Identify and communicate local business opportunities or challenges to the Café Manager.
• Assist in analyzing sales data and customer trends to optimize performance.

Requirements

• Diploma or equivalent in Hospitality Management or related field (degree preferred but not mandatory).
• Minimum 3 years of experience in café/restaurant operations, preferably in a supervisory role.
• Proficient in PC skills, with the ability to analyze sales data & perform budget projection.
• Qualified Hygiene Supervisor by Hong Kong Food and Environmental Hygiene Department is a must
• Strong interpersonal and communication skills (Cantonese, Mandarin, and English).
• Customer-focused with a passion for service excellence.
• Ability to multitask, problem-solve, and work in a fast-paced environment.
• Team player with leadership potential and a proactive attitude.
• Basic business acumen and familiarity with sales-driven environments.