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    • Job CategoryRooms & Guest Services Operations.
    • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
    • Perform Front Office operations including reservations, reception and cashiering.
    • Handle guest enquiries, requests or other services up to the standards and…
    • Entry Level · Reception and Administrative Support.
    • Candidates who have not completed secondary education will also be considered. *_.
    • Our unique learning centre caters to children between the ages of 6 and 18, offering educational support across a wide range of subjects.
    • With a focus on individualised learning, the school’s rigorous curricula ensure that students have a creative and challenging learning experience.
    • Ensuring smooth administrative support for the office.
    • Dealing with suppliers to provide the administrative support.
    • Good sense of responsibility and teamwork.
    • Provide the highest standard of customer service, including check-in and check-out services, striving to go extra mile at all times.
    • Greet and assist visitors in a professional and friendly manner.
    • Receive and distribute mail, packages, and courier deliveries.
    • 16 days AL+(MAX 28 days).
    • Offer warm welcome to members and visitors at the Front Desk.
    • Coordinate activities of the Front Desk ensuring members and guests receive prompt and…
    • Provides administrative support to various functional areas of the company.
    • Performs staff support activities needed for the development, implementation,…
    • Form 5/DSE or above;
    • 1-2 years working experience, fresh graduate is also considered;
    • Proficient in MS office applications such as Word, Excel, etc.;
    • Previous experience as a hostess, receptionist, or in a customer‑facing role within the F&B or hospitality industry is preferred.
    • 12 Annual Leave 12天年假.
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    • Practical experience as a receptionist in an elderly home or clinic is a distinct advantage.
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Job Post Details

Front Desk Agent - job post

Marriott International, Inc
4.0 out of 5 stars
Hong Kong
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Hong Kong

Full job description

Additional Information
Job Number26071989
Job CategoryRooms & Guest Services Operations
Location180 Wong Chuk Hang Road, Aberdeen, Hong Kong, Hong Kong, China
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY


Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.


Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None


At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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